PETER ANDERSON 150 Hamilton Road  |  New York, NY 00000  |  H: (000) 000-0000  |  email@email.email

  

Entry-level IT professional with strong academic background

  
   

ACHIEVEMENTS, SKILLS, AND ABILITIES

  
  • Proven ability to diagnose, troubleshoot, and resolve technical problems.
  • Exemplary academic record. Graduated with 3.36 G.P.A.
  • Quick learner with strong working knowledge of software, hardware, networking, operating systems, and security applications
  • Outstanding communication skills; demonstrated background working well with students and co-workers in one-on-one and group settings.
  • Superior analytical and problem-solving abilities, with track record of improving operations.
  

EDUCATION

University of Arizona, Tucson, AZ BS in Computer science, 5/2006
 

TECHNICAL QUALIFICATIONS
Operating Systems: Windows 2000/ME/XP, Mac OS X
Software Applications: MS Office 2000/XP (Word, Excel, Power Point, Access), Lotus Notes, Norton Utilities, Adobe Photoshop
Networking: LAN/WAN, TCP/IP, VPN
Languages: HTML, XML
 

PROFESSIONAL EXPERIENCE
ABCD Corporation, New York, NY
5/2006-Present
 
Help Desk Technician
  • Operate as service point-of-contact for help-desk, helping to diagnose, troubleshoot, and resolve approximately 8 tickets per day.
  • Assisted in programming operating system from Windows 2000 to XP for 35 workstations.
  • Provide daily technical support for e-mail, network, connectivity, telecommunications, peripheral equipment, and system maintenance. Set up computers and install software.
  • Helped transfer help desk requests from e-mail to web-based system, reducing IT response time by 21%.
University of Arizona Computer Room, Tucson, AZ
9/2005-5/2006
 
Help Desk Support/Computer Technician  
  • Tutored students in various operating systems and software applications to enhance basic understanding of computer usage.
  • Served as mentor in computer labs, training students on individual basis.
  • Provided emergency technical support for early-morning shift.
  • Helped install 15 new PC and Mac computers for lab.
  • Initiated log for charting computer usage, including instituting "problems and resolution" database which assisted lab in analyzing student needs.
  
   

 

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