Dallas, Texas
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Today
Support Analyst Responsibilities: Field incoming help requests from end users via telephone and e-mail in a courteous mannerEnsure all requests from users are logged and escalation procedures are followedMaintain problem statresolution information in ticketing databaseEnsure SLAs are met by reviewing the Help Desk inbox and ticketsEscalate issues and collaborate with the appropriate IT teams to find resolutionsUpdate Help Desk knowledge base with accurate and up-to-date informationTroubleshootin
Easy Apply
Full-time
Depends on Experience