5 Years Required Advanced knowledge of ITIL configuration management principles and best practices; prior experience in developing and maintaining configuration management process & polices.5 Years Required Excellent problem-solving and critical thinking skills and a strong attention to detail.5 Years Required Experience supporting and maintaining CMDB platforms such as BMC Helix, ServiceNow, Atlassian, etc.4 Years Required Performs regular configuration audits to verify their completeness, accu