Role: Desktop Support Technician Remote Work Need 5+ years of experience.

Tesla is currently seeking a highly technical Desktop Support Technician to join our team onsite in Palo Alto, CA. The IT Services position within the IT Operations team will be on the front lines of Tesla's IT systems support. As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. This role will be primarily evening shift

Project Description: We are looking for a positive and eager IT Integration Desktop Engineer who can be inserted within an already dynamic team and thrive. This role provides exceptional "White Glove" Level 1 desktop setup and support remotely to Clinicians during both client network and device cutovers and Business White Glove one on one support sessions. Responsibilities: Essential Functions: Build, configure, and ship new integration devices. Process returns, update Asset Management records,

Description oTroubleshoot Mac and Windows hardware, operating systems and software, and mobile devices oEnsure that all issues and requests are documented accurately in the IT ticketing system oMonitor and triage incoming tickets in the IT Helpdesk Ticket Queue oProvide timely response to all issues, update internal customers on status, solicit additional information, if needed, and troubleshoot issues or fulfill requests oMonitor inbound support channels, (ticket queues, Slack support channels,