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Wilmington, Delaware

•

Today

Send resumes to: Fasi at synapsetechservice dot com Role: Genesys Lead Location: Wilmington, DE (5 Days Onsite) Experience: 10+ Years W2/Fulltime Job Summary: We are seeking a Genesys Lead with strong hands-on experience in Genesys Voice (Inbound/Outbound), Email & Chat, GVP, SIP/media layers, and ICON/Info Mart. The role involves production support, component upgrades, performance tuning, and infrastructure impact analysis. Must-Have Skills: Strong troubleshooting in Genesys config, routing, SI

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Full-time

Depends on Experience

Genesys Lead

Wilmington, Delaware

•

Today

Hi, Job Title: Genesys Lead Job Location: Wilmington, DE :: Weekly 5 Days Onsite Responsibilities: . Job Duties: Troubleshoot production incidents in Genesys Voice(Inbound/Outbound), Email & Chat based on priority and work to towards resolution Install and upgrade Genesys components in production environment Good Hands-on experience with Genesys Config/Management layers, Routing layer, GVP, SIP layer/Media layer Demonstrated knowledge and ability to troubleshoot any complex issues around Genesy

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Third Party, Contract

Depends on Experience

Genesys Lead

Wilmington, Delaware

•

Today

Job Duties: Troubleshoot production incidents in Genesys Voice(Inbound/Outbound), Email & Chat based on priority and work to towards resolution Install and upgrade Genesys components in production environment Good Hands-on experience with Genesys Config/Management layers, Routing layer, GVP, SIP layer/Media layer Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart Configure op

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Contract, Third Party

Depends on Experience

Genesys Lead demand - Wilmington, DE

Wilmington, Delaware

•

Today

Our client seeks an Genesys Lead for a 12 Months project in Wilmington, DE . Below is the detailed requirement Title: Genesys Lead Location : Wilmington, DE Duration: 12 Months Job Description: Bachelor's degree preferably in Computer Science, Information technology, Computer Engineering, or related IT discipline or equivalent experience with 12+ Minimum Experience Troubleshoot production incidents in Genesys Voice(Inbound/Outbound), Email & Chat based on priority and work to towards resoluti

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Contract

$DOE

Genesys Lead demand

Wilmington, Delaware

•

6d ago

JOB Description: Job Duties: Troubleshoot production incidents in Genesys Voice(Inbound/Outbound), Email & Chat based on priority and work to towards resolutionInstall and upgrade Genesys components in production environmentGood Hands-on experience with Genesys Config/Management layers, Routing layer, GVP, SIP layer/Media layerDemonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart

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Contract, Third Party

$60 - $62

Lead Genesys Engineer

Wilmington, Delaware

•

Today

Lead Genesys Engineer Location: Wilmington, DE ( Onsite) Duration: 12+ Months W2 Contract Flexible to work in multiple shifts. JOB Description: Job Duties: Troubleshoot production incidents in Genesys Voice(Inbound/Outbound), Email & Chat based on priority and work to towards resolutionInstall and upgrade Genesys components in production environmentGood Hands-on experience with Genesys Config/Management layers, Routing layer, GVP, SIP layer/Media layerDemonstrated knowledge and ability to t

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Contract

Depends on Experience

Genesys Developer/Lead demand - C2C - Wilmington, DE (5 Days of Onsite)

Wilmington, Delaware

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7d ago

Bachelor s degree in Computer Science, Engineering, or a related field Minimum 5 years of professional experience in software development, DevOps, or web content management. Proven expertise with OpenText Web CMS (TeamSite), version 16 or above, OpenDeploy, and LiveSite. Experience with Workflow Modeler, FormsPublisher, SitePublisher components/rules, and CSSDK integration. Backend: Java, J2EE, Node.js, Python, Spring Boot. Frontend: React, Angular, Vue.js, Svelte, TypeScript, JavaScript (ES6+),

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Contract, Third Party

$50 - $60

Genesys Developer/Lead demand

Wilmington, Delaware

•

10d ago

Demand: Genesys Developer/Lead demand Location: Wilmington, DE.. Onsite JOB Description: Job Duties: Troubleshoot production incidents in Genesys Voice(Inbound/Outbound), Email & Chat based on priority and work to towards resolutionInstall and upgrade Genesys components in production environmentGood Hands-on experience with Genesys Config/Management layers, Routing layer, GVP, SIP layer/Media layerDemonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/managem

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Contract

Depends on Experience

Telecom Administrator (Genesys Cloud)

Remote or Hybrid in Cherry Hill Township, New Jersey

•

Today

Telecom Administrator: Responsible for providing day-to-day support for the organization's telecommunication systems, with a focus on Microsoft Teams Phone System and Genesys Cloud. This role serves as the first point of contact for telecom-related incidents and service requests, ensuring timely resolution or escalation as needed. The Telecom Administrator works closely with managed service providers (MSPs) and internal IT teams to troubleshoot issues, manage system configurations, and support u

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Contract

Depends on Experience

CCaaS Business Analyst ( Genesys)

Remote

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7d ago

CCaaS Business Analyst ( Genesys)Location: US and Canada (Remote)Department: IT/Business AnalysisJob Summary:The Business Analyst will play a crucial role in building and defining the requirements for the launch of the Genesys Contact Center as a Service (CCaaS) solution. This role involves working closely with stakeholders to gather, analyze, and document business requirements, ensuring that the implementation aligns with organizational goals and customer needs.Key Responsibilities:Requirement

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Full-time

$90,000 - $100,000

Genesys Developer

Remote

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26d ago

Genesys Developer Remote / Pacific Time 6 Months SCOPE OF WORK: Seeking a contractor with Genesys Cloud CX development skills with a working knowledge of flow development in Architect (voice, email, digital messaging, ACD/IVR). The contractor will work on a task order basis on assignments involving IVR interaction flow development, Chatbot and associated Genesys reporting enhancements. The contractor may also be asked to consult on and/or focus on requirements, design and implementation deliver

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Third Party, Contract

Depends on Experience

Business Intelligence (BI) Developer - Genesys

Remote or Hybrid

•

Today

Location: Newark (hybrid) preferred. Open to remote for the right person. Payrate 60 - 75 per hour Job Description: Level of Experience: 3-5 years BI developer/ Reporting Analyst needed to work with Genesys IVR developers to understand how they are tracking the customer journey in the IVR flow to ensure the necessary data points are tracked in the appropriate parts of the flow to ensure that we can later extract the data to understand if the IVR is providing an efficient experience to the caller

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Contract

BASED ON EXPERIENCE

Genesys CX Developer

Remote

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2d ago

Job Description:We are seeking an experienced Genesys Developer with strong hands-on expertise in Genesys Cloud CX and Bot Development. The ideal candidate will be responsible for designing, developing, and maintaining customer experience (CX) solutions using Genesys Cloud tools and integrations with bots and automation systems. Key Responsibilities:Design, develop, and implement contact center solutions using Genesys Cloud CX. Build and customize chatbots, voice bots, and virtual assistants usi

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Contract, Third Party

$100,000 - $120,000

Genesys Chatbot consultant/IVR Developer- Remote

Remote

•

Today

HireX is the North American leader for People Solutions. A key player in the contingent staffing market, HireX provides unrivalled expertise in matching top talent with the most sought after North American employers. Hello, Hope you are doing well! Please do let me know if you are interested in the below role we have with our client. Please share me your updated resume. Genesys Chatbot consultant 12 Months Contract Minimum Remote Video hire Responsibilities - Minimum 3-5 years of application de

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Third Party, Contract

Depends on Experience

IT Business Analyst-CCaaS Cloud-Genesys CX

Remote

•

Today

Description & Requirements MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate syste

Full-time

USD 66,440.00 per year

AWS Developer with Lambda, Node.js, DynamoDB, Genesys Cloud

Remote

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7d ago

Job Title: AWS Developer (Lambda, Node.js, DynamoDB, Genesys Cloud) Location: Remote Duration: 12+ Months Job Summary: We are looking for an experienced AWS Backend Developer to augment our current team supporting Genesys Cloud integrations. This role involves enhancing and developing serverless applications using AWS Lambda, Node.js, and DynamoDB, with a focus on data transformation and efficient file transfers. Key Responsibilities: Support post-migration integration of Genesys Cloud into the

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Contract

$50 - $60

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