EHR Helpdesk Manager 12 Months Raleigh, NC Hybrid Webcam Interview Only The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities. Experience supporting Epic EHR and other clinical systems in a healthcare setting. This role is responsible for managing day-to-day helpdesk operations, ensuring high-quality customer service, coordinating incident and service request response, and leading a team of analysts/suppo

Job Description: Responsibilities: Lead, manage, and develop a team of helpdesk professionals providing technical support across all facilities. Oversee ticket management systems (e.g., ServiceNow), monitoring queue performance, SLA compliance, and escalation workflows. Serve as the primary point of contact for escalated technical issues and service disruptions. Ensure 24/7 support coverage, including scheduling shifts, on-call rotations, and coordinating emergency response efforts. Standardize

Job ID :NC-763716 Hybrid/Local Epic EHR Helpdesk Manager (12+)ITIL) with ServiceNow, remote desktop, incident management, clinical documentation/orders/results review/medication administration/patient registration modules experience Location: Raleigh, NC (NCDHHS-AM) Duration: 12 Months Position: 1(1) Skills: Bachelor s degree in Information Technology, Computer Science, Healthcare IT, or related field; or an equivalent combination. Required 5 years in IT support Required 5 Years 2 years in a su

Job Title: Helpdesk Manager leadsLocation: North Carolina The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities. This role is responsible for managing day-to-day helpdesk operations, ensuring high-quality customer service, coordinating incident and service request response, and leading a team of analysts/support specialist and 3 shift leads.This position plays a key leadership role in the support of clinic

DataStaff, Inc. is currently seeking a EHR Helpdesk Manager for a long-term contract opportunity with one of our direct clients in Raleigh, NC. *This position is hybrid Responsibilities: Leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities.Managing day-to-day helpdesk operations, ensuring high-quality customer service, coordinating incident and service request response, and leading a team of analysts/support specialist and

The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities. Experience supporting Epic EHR and other clinical systems in a healthcare setting. This role is responsible for managing day-to-day helpdesk operations, ensuring high-quality customer service, coordinating incident and service request response, and leading a team of analysts/support specialist and 3 shift leads. This position plays a key leadership ro

Helpdesk Manager Location: Raleigh, NC Duration: 12+ months Phone/Skype Hire. Onsite from day 1 The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities. This role is responsible for managing day-to-day helpdesk operations, ensuring high-quality customer service, coordinating incident and service request response, and leading a team of analysts/support specialist and 3 shift leads. This position plays a key l

Title EHR Helpdesk Manager Location Research Triangle Park, NC (Hybrid) Duration 12 Months Interview Type Webcam Interview Only Job Type C2C,W2 Job Description The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities. Experience supporting Epic EHR and other clinical systems in a healthcare setting. The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-ope

Job Title: Helpdesk Manager Job ID: 25-08243 Location: Research Triangle Park, NC (Hybrid) Duration: 12-Month Contract We are seeking a Helpdesk Manager to lead centralized IT support for 13 state-operated healthcare facilities. This role oversees daily helpdesk operations, ensures SLA compliance, and leads a team of support staff and shift leads. Key Responsibilities: Manage helpdesk team and operations (ServiceNow)Ensure 24/7 support coverage and escalate critical issuesDevelop SOPs and knowl

Job Description: Crop to Crop resumes are accepted The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities. Experience supporting Epic EHR and other clinical systems in a healthcare setting. The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities. This role is responsible for managing day-to-day helpdesk operations, ensu

Role :- EHR Helpdesk Manager - Hybrid -Only local to NC Location :- Raleigh ,NC -USA Duration :- Long term Job Description :- Interview Type Webcam Interview Only Very long term project; initial PO for 1 year, expect to go for 4+ years Hybrid Short Description: The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 stateoperated behavioral healthcare facilities. Experience supporting Epic EHR and other clinical systems in a healthcare setting. Job D

NCDHHS 763716: The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioral healthcare facilities. This role is responsible for managing day-to-day helpdesk operations, ensuring high-quality customer service, coordinating incident and service request response, and leading a team of analysts/support specialist and 3 shift leads. This position plays a key leadership role in the support of clinical applications, including Epic EHR, and i

Preferred Qualifications Experience supporting Epic EHR and other clinical systems in a healthcare setting5 years in IT support 2 years in a supervisory or management role. Knowledge of ITIL framework and service management best practices. Knowledge of clinical processes and healthcare environments. Familiarity with modules like clinical documentation, orders, results review, medication administration, and patient registration.

Title: EHR Helpdesk Manager Location: RTP, NC (Hybrid) Duration: 12+ Months of Contract role with Extensions Key Responsibilities Lead, manage, and develop a team of helpdesk professionals providing technical support across all facilities. Oversee ticket management systems (e.g., ServiceNow), monitoring queue performance, SLA compliance, and escalation workflows. Serve as the primary point of contact for escalated technical issues and service disruptions. Ensure 24/7 support coverage, including

Our government client is looking for an experienced EHR Helpdesk Manageron a hybrid 12+ months renewable contract role in Raleigh, NC. #of positions: 2 Position: EHR Helpdesk Manager Job Description The Helpdesk Manager leads and oversees all aspects of the centralized IT Helpdesk supporting 13 state-operated behavioural healthcare facilities. This role is responsible for managing day-to-day helpdesk operations, ensuring high-quality customer service, coordinating incident and service request

Title EHR Helpdesk 1st Shift Lead Location Research Triangle Park, NC (Hybrid) Duration 12 Months Interview Type Webcam Interview Only Job Type C2C,W2 Job Description The EHR Helpdesk Shift Lead serves as the senior technical lead and subject matter expert for Epic-related support activities within the centralized IT Helpdesk. Experience supporting Epic EHR is required. Position Summary The EHR Helpdesk Shift Lead serves as the senior technical lead and subject matter expert for Epic-relat

Job Description: Responsibilities: Serve as the highest escalation point for complex Epic-related incidents, service requests, and troubleshooting. Provide expert-level support for Epic applications, including issue triage, resolution, and coordination with application analysts and vendors. Lead support staff during assigned shifts, offering guidance, coaching, and performance oversight. Monitor and prioritize ServiceNow ticket queues to ensure service level agreements (SLAs) are met. Coordinate

Need locals to PA CONTRACTOR SKILLS AND EXPERIENCE REQUIREMENTS Effectively and efficiently provide helpdesk supportAbility to quickly learn and become proficient with using a new computer systemUse complex technical training material and manuals to diagnose citizen and end-user issuesUse distance communication methods including conference call and webinar toolsDevelop specific goals and plans to prioritize, organize, and accomplish workEstablish short-term and long-term objectives and specify t

Job Title: EHR Helpdesk 1st Shift Lead Location: Raleigh/Chapel Hill/Durham, NC - Hybrid Description: The EHR Helpdesk Shift Lead serves as the senior technical lead and subject matter expert for Epic-related support activities within the centralized IT Helpdesk. Experience supporting Epic EHR is required. Position Summary The EHR Helpdesk Shift Lead serves as the senior technical lead and subject matter expert for Epic-related support activities within the centralized IT Helpdesk. This role pro

OBJECTIVES OF ENGAGEMENT The primary objective of this engagement is to provide helpdesk support to citizens accessing their immunization record through the PIERS Public Portal. This individual will also provide helpdesk support to end-users of PIERS. The contractor will work directly with the registry supervisor, manager, registry specialists, and other contracted staff of the PIERS team during this assignment. Generally, the contractor will perform the following tasks: Provide PIERS Public Por