Bethpage, New York
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4d ago
Must Have Technical/Functional Skills 6 12 years of experience in Cisco UCCE environments, with expertise in ICM scripting. Solid understanding of SIP protocol, VoIP architecture, and end-to-end call flows. Proficiency with Cisco CUCM and Cisco Voice Gateways. Experience with Cisco CVP and Finesse agent desktop. Ability to analyze logs and troubleshoot issues across the full contact center stack. Experience in supporting enterprise-level, high-availability telephony environments. Familiarity wit
Easy Apply
Full-time
$100,000 - $140,000