Required Skills: At least two years experience as a helpdesk technician Go getter personality & relatability is very important because they are a small privately owned organization. 2+ year experience using Freshdesk ticketing system or another ticketing system 2+ year experience troubleshooting Windows Proven experience as a Helpdesk Technician, IT Support Specialist, or similar role, ideally within a corporate or enterprise environment. Hands-on experience troubleshooting and resolving tec