Role : Voice Product Owner Location: Remote (Preferred EST / CST) Duration: Contract Required Skillsets Understanding of end-to-end contact centre functionalitiesExposure to Twilio IVR and Insights reporting will be a bonusGood communication skills with ability to independently lead large scale discovery sessions with challenging and difficult stakeholdersUnderstanding and documenting business needs and converting them into consumable US with clearly articulated acceptance criteria s Task owner