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Analytics Specialist - Call Center Capacity Planning & Staffing Strategy- Remote

Remote

•

3d ago

Role: Analytics Specialist - Call Center Capacity Planning & Staffing Strategy Location: Remote Key Responsibilities: Capacity Planning: Analyze Workforce Data: Collect and analyze various workforce data, including employee turnover, recruitment, training, call volume, and other relevant metrics to identify staffing needs and gaps.Develop Capacity Plans: Create comprehensive workforce plans and strategies based on data analysis, including forecasting call volume and demand to ensure appropriate

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Contract, Third Party

$40 - $50

Analytics Specialist - Call Center Capacity Planning & Staffing Strategy

Remote

•

3d ago

Capacity Planning: Analyze Workforce Data: Collect and analyze various workforce data, including employee turnover, recruitment, training, call volume, and other relevant metrics to identify staffing needs and gaps. Develop Capacity Plans: Create comprehensive workforce plans and strategies based on data analysis, including forecasting call volume and demand to ensure appropriate staffing levels to meet service level goals. Operational Efficiency: Identify opportunities to improve and maintai

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Full-time

$40 - $50

100% Remote - Customer support representative/Call Center representative -100% Remote - Only W2

Remote

•

Yesterday

Role: Customer Service Analysts/Contact Center Support Location: Remote Duration: 12+ Months Rate: $13.50 on W2 AI Note: Remote worker verification process to be put in place immediately via webcam and audits will be performed eventually. Closed workspace (any room that can be closed by a door, office, bedroom, etc.) No shared living spaces unless living alone If the laptop or screen can be seen from a window it must be covered (shade, blinds, curtains, etc.) Highspeed Internet verification (sc

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Contract

$13 - $13.5

IT SERVICE OPERATIONS

Remote

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10d ago

SENIOR MANAGER, IT SERVICE OPERATIONS (NY OR DC ONLY) Location: Job is fully remote, no location specified Security Clearance Required: No Benefits - Full Relocation Assistance Available - No Commission Compensation - No Bonus Eligible - Yes Overtime Eligible - No Interview Travel Reimbursed - No CANDIDATE DETAILS Seniority Level - Mid-Senior Management Experience Required - No Minimum Education - Bachelor's Degree Willingness to Travel - Occasionally Industry: Legal Job Category: Information T

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Full-time

$140,000 - $180,000

Care Management Support Coordinator II

Remote

•

3d ago

Immediate need for a talented Care Management Support Coordinator II. This is a 06+ months contract opportunity with long-term potential and is located in Tampa, FL / Charlotte, NC / Hazard, KY / St. Louis, MO / Tempe/Phoenix, AZ(Remote). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-78523 Pay Range: $17 - $19/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depe

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Contract

$17 - $19

Customer Service Representative

Remote

•

5d ago

Immediate need for a talented Customer Service Representative. This is a 15+ months contract to opportunity with long-term potential and is located in CA (Remote). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-77216 Pay Range: $19 - $19.32/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Receives and responds to r

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Contract

$19 - $19.32

Care Management Support Coordinator II (Bilingual in Spanish)

Remote

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10d ago

Immediate need for a talented Care Management Support Coordinator II (Bilingual in Spanish). This is a 06+months Contract-to-Hire opportunity with long-term potential and is located in Tampa, FL,Charlotte, NC, Hazard, KY, St. Louis, MO,Tempe/Phoenix, AZ(Remote). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-77653 Pay Range: $19 - $20/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, a

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Contract

$19 - $20

Product Owner with Lexis Nexis

Remote

•

Today

Product Owner with Lexis Nexis Remote 1 Year JD Serve as a linchpin between Lexis Nexis vendor and internal / CDE delivery teams Expertise in digital and security domains specifically ability to think through workflows related to implementation of Lexis Nexis security features on Mobile, Portal and Call center experiences Individual will help define product strategy / customer experience for Lexis Nexis Expertise in Scaled Agile and can write both technical and customer experience features /

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Full-time, Part-time, Contract, Third Party

Director IT Service Operations > 100% REMOTE

Remote

•

Yesterday

Director IT Service Operations > 100% REMOTE Location 100% REMOTE (BUT > MUST live in NY or Washington, DC area ) Industry: Healthcare / Health Services Possibility of light travel and coming into the office as needed. Our client, a leading professional services organization, is seeking a Senior Manager, IT Service Operations to oversee and optimize the performance of its IT service teams. This is a highly metrics-driven position focused on enhancing operational effectiveness across a global se

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Full-time

$180,000 - $200,000

Call Delivery Analyst Senior

London, Kentucky

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Today

As a OneMain Senior Call Delivery Analyst, you will be responsible for both dialer and IVR functions including developing, testing and executing new strategic initiatives based on analysis and data review. Dialer and IVR functionality is core to OneMain operations and future strategic initiatives. The IVR will allow customers to self-serve where appropriate and route to the correct internal team member when needed. The Senior Call Delivery Analyst will consider customer needs across both the Br

Full-time

Surveillance Security - Command Center

Louisville, Kentucky

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Today

Job Description: GardaWorld Security Services is Now Hiring a Surveillance Security Officer! Ready to suit up as a Surveillance Security Guard? What matters most about a role like this is your sharp eye, capturing every detail as you scan a series of screens. Tell us about your strong observation skills with attention to detail. As a Security Officer - Surveillance, you will be the person spotting threats before they escalate in environments such as a security operations centers, call center

Full-time

USD 20.16 per hour

Tier 1 Helpdesk Support

Remote or Coppell, Texas

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Today

CANDIDATES MUST LIVE IN THE DFW AREA. THE POSITION REQUIRES YOU TO BE IN OFFICE 2 DAYS A WEEK. Description: The Service Desk Analyst has a very wide array of tasks all surrounding in-bound contacts via phone calls, emails, and chats. This role is responsible for supporting end users with majority of locations based in USA. The calls vary from a very quick password reset that require very little effort, to mid-level troubleshooting to triage and/or resolve issues. Experience: 1-2 years of helpdes

Full-time

USD 16.25 - 18.00 per hour

Software Engineering Senior Advisors- Hybrid

Remote or Morris Plains, New Jersey

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Today

The job profile for this position is Software Engineering Senior Advisor, which is a Band 4 Contributor Career Track Role with Cigna-Evernorth Services Inc. Responsibilities- Write and modify complex software application programs, and lead work groups responsible for software development, design, documentation, troubleshooting, and quality testing of contact center applications.Support and enhance applications used by consumers and internal call center agents.Assist in preparing for the adoptio

Full-time

USD 150,018.86 per year

Technical Support Representative

Remote or Texas

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Today

About us One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. What you'll do Our College Station, TX location is growing rapidly and loo

Full-time

USD 13.70 - 21.63 per hour

IT Help Desk Analyst 1 (evening shift) - HYBRID (2 days per week onsite)

Remote or Livonia, Michigan

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Today

Employment Type: Full timeShift: Description: At least 2 days per week on-site required, in either Livonia, Michigan, or New Town Square, Pennsylvania. **NOTE: The majority of this work will be in a high volume call center style environment. **Preferred Skills: Service Now, Microsoft O365 suite, Azure, and Multi-factor authentication. Under general supervision is responsible for providing the single point of customer contact, support or resolution of basic inquiries, requests, and problems

Full-time

IT Help Desk Analyst 1 (day shift) - HYBRID (2 days per week onsite)

Remote or Livonia, Michigan

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Today

Full-time

Workforce Management Forecasting Data Scientist

Louisville, Kentucky

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Today

Our Opportunity: Here at Chewy, we are hiring a Workforce Management Forecasting Data Scientist to support our Workforce Management Pharmacy call center team! You will develop and maintain short-term forecasts across all operational channels, including inbound calls, chats, and back-office queues (charge). This role is essential to aligning staffing with workload demand, enabling informed scheduling, real-time support, and performance planning. The ideal candidate brings strong analytical skill

Full-time

Revenue Cycle Analyst

Remote or Florida

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Today

Job Details Level: Experienced Job Location: REMOTE POSITION - Anywhere, FL Position Type: Full Time Education Level: 4 Year Degree Salary Range: Undisclosed Travel Percentage: Up to 50% Job Shift: Day Description DSS, Inc. is a leading health information software development and systems integration company, offering services and solutions utilized daily by thousands of clinicians and administrative staff across both public and private sectors nationwide. We are currently seeking a Revenue Cy

Full-time

USD 108,000.00 - 145,000.00 per year

Application Security Lead (Hybrid)

Remote or Chicago, Illinois

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Today

Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us buil

Full-time

USD 98,100.00 per year

Senior Salesforce Developer - Remote

Remote or Reston, Virginia

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Today

ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our core values include Embracing Difference; we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of difference. Our Health Engineering Systems (HES) team works side by side with customers to articulate a vision for success, and then make it happen. We know success doesn't happen by accident. It take

Full-time

USD 98,124.00 - 166,810.00 per year

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