Job Title: Sr. Engineer Field Services Location: Worcester, MA Duration: 6 Months+ Work from Office Deskside Engineer (IM, SR, hardware, OS) Must have Skills: Desktop hardware and overall end user support as per ITIL process Job Description: Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end-users.Analyze, resolve, respond to, and document end-user inquiries.Install desktop/Laptop software using approved toolsTroubleshoot