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Title: Service Desk Manager - ITIL & SNOW (ServiceNow) Location: Remote Term: On-going contract (multi-year) Seeking a Service Desk Supervisor to lead and oversee Tier 1 and Tier 2 IT support operations supporting a federal government client. The ideal candidate will bring proven experience managing enterprise-level IT Service Desks in compliance-driven environments, possess deep knowledge of ITIL frameworks, and demonstrate a customer-first approach to service delivery. This individual will ser
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