Hybrid in Livonia, Michigan
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Yesterday
Key Responsibilities: Design, configure, and maintain Genesys Cloud CX3 environments, including architecting call flows and routing strategies.Collaborate with cross-functional teams to integrate third-party solutions, Salesforce, and Verint Workforce Optimization into the contact center ecosystem.Develop and maintain IVR scripts, queues, and user profiles in Genesys Cloud, ensuring high system availability, performance, and security.Troubleshoot and resolve complex issues across Genesys, Cisco,
Easy Apply
Full-time
$80,000 - $120,000