Job ID: IN-773612 Remote HelpDesk Analyst with ticketing, Jira, Confluence, Service Management tools, Genesys phone system, Salesforce, L1/L2 and Child Welfare experience Location: Indianapolis, IN (Indiana Department of Child Services DCS) Duration: 5 Months Position: 1(1) Skills: Associates Degree or 3 plus years or experience Required 3 Years Working knowledge of Microsoft Office (Outlook 365, Word and Excel); Required 5 Years Prior customer service experience Required 5 Years Knowledge of h