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Job Title: Freshservice SME Consultant (ITSM Overhaul Project) Location: Onsite in Denver, CO or Phoenix, AZ Duration: 3-6 Months Contract (with potential for extension) Start Date: ASAP Reports To: Director of IT / IT Operations Manager Overview: We are seeking an experienced Freshservice Subject Matter Expert (SME) Consultant to lead a full-scale assessment, redesign, and implementation of its current ITSM processes within the Freshservice platform. While Freshservice is already in place,
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