Job Summary: We are seeking a customer-focused and tech-savvy Tier 1 Help Desk Technician to provide first-level technical support to end-users. This role is responsible for troubleshooting hardware, software, and network-related issues, escalating complex problems, and ensuring timely resolution to maintain business continuity. Key Responsibilities: Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.Diagnose and resolve basic hard