Description Perform onsite advanced support duties that require independent initiative and judgment, including troubleshooting, parts replacement, system upgrades, advanced deployment, and repair on end-user devices. Support remote retail and office sites which include virtual devices and Point of Sales (POS) hardware. Provide support for video conference (i.e., Teams Rooms), mobile devices (Android and iOS), and IP telephony (VOIP) systems. Proactively identify potential issues that could adver