Location: Malvern, PA (Remote) Note: Only W2 Contractors would be considered for this role Duties: We need the Teammate in this position to solve IT problems in a timely manner, document known issues and solutions, work with project teams to gather product and process knowledge, and escalate (when necessary) to minimize computer downtime for Customer teammates, partners, and customers. This is an over-the-phone, IT Technical Support position that includes, but is not limited to, supporting desk