Charlotte, North Carolina
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Today
; Job Summary We are seeking a Data Analyst to join a customer experience team focused on enhancing call center operations through AI-driven IVR (Interactive Voice Recognition) technology.The ideal candidate will have strong experience working with unstructured data, SQL, Python (Pandas), and data visualization tools such as Power BI and Tableau.This role involves extracting and analyzing data to support predictive calling initiatives and improve customer experience metrics. ; ; Key Responsibi
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