Search Jobs | Dice.com

Telecom Solutions & IVR Systems Business Analyst

Charlotte, North Carolina

•

Today

Roll: Telecom Solutions & IVR Systems Business Analyst Location: Charlotte, NC - Onsite 5 Days Type of Position: Contract/C2H Long Term Contract Bill-Rate: Competitive Experience: 10+ years of experience as a Business Analyst, with a primary focus on: > Telecom solutions > IVR systems > Telecom Back Office Operations > Basic SQL skills, and has worked in Agile environments as a BA, strong communication and interpersonal skills. Proven track record of collaborating with stakeholders, tra

Easy Apply

Contract, Third Party

IVR Architect (Kore AI)

Charlotte, North Carolina

•

Yesterday

IVR Architect (Kore AI) Charlotte NC (100% Onsite) 12 Months Mandatory Skills Java, Prompt engineering, LLM integrations, API, Web services, LCNC platform exposure NLU / NLP model implementation - Experience with Conversational AI projects, Intent identification and LLM development with Strong expertise in developing conversational AI applications (chatbots, IVR systems, virtual assistants). - Proficiency in integrating AI solutions with RESTful APIs and external services, web services, data

Easy Apply

Contract, Third Party

$DOE

NICE IVR consultant

Fort Mill, South Carolina

•

2d ago

Easy Apply

Third Party, Contract

$40 - $50

Lead - IVR & "Conversational AI" ChatBot Onsite

Charlotte, North Carolina

•

22d ago

This is onsite engagement. NO remote/Hybrid option can be entertained IVR Architect/Conversational AI (Chatbot) expert Onsite at Charlotte NC Detailed Job Description Mandatory Skills Experience with Conversational AI projects, Intent identification, and LLM development with strong expertise in developing conversational AI applications (chatbots, IVR systems, virtual assistants). Proficiency in integrating AI solutions with RESTful APIs and external services, web services, data retrieval, and i

Easy Apply

Contract

Depends on Experience

Business Analyst with Telecom/IVR || Charlotte, NC || Contract

Charlotte, North Carolina

•

3d ago

Business Analyst with Telecom || Charlotte, NC || Contract Experience: 10+ years of experience as a Business Analyst, with a primary focus on: > Telecom solutions > IVR systems > Telecom Back Office Operations > Basic SQL skills, and has worked in Agile environments as a BA, strong communication and interpersonal skills. Proven track record of collaborating with stakeholders, translating business needs into technical specifications, and leading solution delivery. Exposure to system integration,

Easy Apply

Contract

Depends on Experience

NICE IVR consultant Fort Mill,SC (Charlotte)

Remote or Hybrid in Fort Mill, South Carolina

•

3d ago

Key Skills: NICE CXone (ACD, IVR, Studio, WEM, QM) Conversational AI. NICE Studio scripting & call flow design NLU integration (Dialogflow, Lex, LUIS) Telephony protocols (SIP, VoIP, WebRTC) Good to Have: Experience with omnichannel contact center solutions Familiarity with Co-Pilot and Autopilot features Exposure to cloud platforms (AWS, Azure) Knowledge of customer sentiment analysis Key Responsibilities: 1. Design and implement call flows using NICE CXone Studio, including ACD, IVR, WEM, and

Easy Apply

Third Party, Contract

$50 - $55

NICE CXone IVR consultant immediate need for Onsite at SC/NC for longterm Contract!!!

Charlotte, North Carolina

•

Yesterday

Dear Partners, Hope you are doing well. Please find the Job description. Kindly share resume along with contact details and expected bill rates on C2C and send it to Role : NICE CXone IVR consultant Location : Fort Mills SC (Charlotte NC) ( 100% Onsite all 5 Days) Duration : Longterm Required Skills: Must Have 8+ years of experience in leading CCaaS platform such as NICE CXONE(ACD, IVR, Studio, WEM, QM). Optional : 3+years of hands-on development background with java/springboot/APIs Option

Easy Apply

Full-time, Third Party, Contract

$Best

Business Analyst with Telecom Solutions and IVR Systems

Charlotte, North Carolina

•

Today

Role: Business Analyst with Telecom Solutions and IVR Systems Location: Charlotte, NC (Onsite from Day 1) Job Type: Contract Experience: 10+ years of experience as a Business Analyst, with a primary focus on: Telecom solutions IVR systems Telecom Back Office Operations Basic SQL skills, and has worked in Agile environments as a BA, strong communication and interpersonal skills. Proven track record of collaborating with stakeholders, translating business needs into technical specifications,

Easy Apply

Contract, Third Party

NICE IVR consultant --Fort Mill, SC

Hybrid in Fort Mill, South Carolina

•

3d ago

NICE IVR consultant Location - Fort Mill, SC (Charlotte) Shift Timings 11 AM to 8 PM EST Project Duration: 6 months Key Skills: NICE CXone (ACD, IVR, Studio, WEM, QM) Conversational AI. NICE Studio scripting & call flow design NLU integration (Dialogflow, Lex, LUIS) Telephony protocols (SIP, VoIP, WebRTC) Good to Have: Experience with omnichannel contact center solutions Familiarity with Co-Pilot and Autopilot features Exposure to cloud platforms (AWS, Azure) Knowledge of customer sentiment anal

Easy Apply

Full-time, Third Party

$50 - $60

NICE IVR Technical Lead

Fort Mill, South Carolina

•

3d ago

Role : NICE IVR Technical Lead Duration : Long Term Contact Location : Fort Mill, SC United States Key Skills: NICE CXone (ACD, IVR, Studio, WEM, QM) Conversational AI. NICE Studio scripting & call flow design NLU integration (Dialogflow, Lex, LUIS) Telephony protocols (SIP, VoIP, WebRTC) Good to Have: Experience with omnichannel contact center solutions Familiarity with Co-Pilot and Autopilot features Exposure to cloud platforms (AWS, Azure) Knowledge of customer sentiment analysis Key Respon

Easy Apply

Contract

Depends on Experience

Senior IVR Engineer | Remote | Contract

Remote

•

16d ago

Senior IVR Engineer | 8+ years | Remote | Government Clearance Required | Contract Walker Healthforce is seeking a Senior IVR Engineer with 8+ years of experience to support a healthcare client. This is a 4-month contract opportunity. START DATE: ASAP CORE REQUIREMENTS: Needs to be familiar with Invision Studio 2.8.0 and how to code with this version have at least 2+ years experience preferred Understands functional block calls from within Invision Knows how to code xml files Knows how to co

Easy Apply

Contract

Depends on Experience

NICE IVR Consultant

Fort Mill, South Carolina

•

Today

Title: NICE IVR consultant Location - Fort Mill, SC (Charlotte) Project Duration: 6 months Shift Timings 11m AM to 8 PM EST Key Skills: NICE CXone (ACD, IVR, Studio, WEM, QM) Conversational AI. NICE Studio scripting & call flow design NLU integration (Dialogflow, Lex, LUIS) Telephony protocols (SIP, VoIP, WebRTC) Good to Have: Experience with omnichannel contact center solutions Familiarity with Co-Pilot and Autopilot features Exposure to cloud platforms (AWS, Azure) Knowledge of customer

Easy Apply

Contract

Twilio (IVR) Product Owner - Remote (Must be from EST, CST zone only) - Full-time

Remote or Hybrid in New York, New York

•

2d ago

Role : Twilio (IVR) Product Owner Location: Remote (Needed Profiles from CST, EST only) Full-Time Technical functional Product Owner candidates with the following skills - Good exposure to database & queries and experience working on report creations Experience in gathering reporting specific business needs and translating them into US with detailed acceptance criteria for the team to work on Exposure and good understanding of end-to-end Twilio IVR an

Easy Apply

Full-time

Automation IVR QA Testers

Remote

•

18d ago

Role: Automation IVR QA Testers Need QA Testers Strong with IVR Testing and Cyara - Cyara IVR call flow testing & able to write Automation Scripts. Test Management tools: qTest Cyara Postman/Soap UI Tosca AWS Connect Lambda Testing Experience with Lambda Test Automation Gitlab Strong Testing Skills Experience understanding IVR Requirements/Data Mapping and estimating work effort Experience identifying the IVR conditions for requesting test data Experience with test data submission requests, pre

Easy Apply

Contract

Depends on Experience

CX Architect (IVR)

Remote

•

Yesterday

Are you a passionate IT trailblazer a growth-focused, problem-solver who takes full ownership of your work, wants to collaborate & co-create with fellow IT experts, innovate, learn new skills, create new solutions & drive your career to the pinnacle of your potential? If so, you will love working with our Sales Team we are constantly innovating to create breakthrough solutions for our client s growth through a vibrant, fun team culture. Featured in CNBC, Digital Journal, Fox News & CIO Review, G

Easy Apply

Contract, Third Party

$60 - $65

Filter Results

Job post features

Posted date

Work settings

Employment type

Distance

Employer type

Work authorization