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Woodlawn, Maryland

•

3d ago

CCaaS Shift Lead - Afternoon Shift work on-site in Woodlawn, MD 5 days a week Selected candidate must reside within two (2) hours of SSA Headquarters in Woodlawn, MD Actual work hours 2pm-10:30pm Key Required Skills: Strong knowledge of team supervision and coaching, ability to think independently on an off-hours shift, know how and when to escalate support issues and work in tandem with the morning shift counterpart Position Description: Manage the ticket queues for the Tier 1 and Tier 2 CCaaS

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Contract, Third Party

$50 - $60

Application Development Senior Advisors- Hybrid

Remote or Morris Plains, New Jersey

•

Today

The job profile for this position is Application Development Senior Advisor, which is a Band 4 Contributor Career Track Role with Cigna-Evernorth Services Inc. Responsibilities- Act as the principal designer for our complex Interactive Voice Response (IVR) software application system and subsystems.Identify application development solutions, design new and modified programs and features, code new and modified programs, and document, test, implement, and provide on-going support for the applicat

Full-time

USD 120,100.00 - 200,100.00 per year

NICE CXone Sr. Developer - Fully Remote(100%)

Remote

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5d ago

iitjobs is currently seeking a NICE CXone Sr. Developer who can demonstrate high level of competency in CxOne Studio, ProactiveXS, and API Development. NICE CXone Sr. Developer Fully remote (100%) Need someone who can demonstrate high level of competency in CxOne Studio, ProactiveXS, Outbound Dialers and API Development. Jobduties: NICE CXone Contact Center Engineer -- This is a senior developer role working with cross-functional teams and business teams to support and implement agency contact c

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Contract

Depends on Experience

CCaaS Shift Lead

Woodlawn, Maryland

•

3d ago

Key Required Skills: Strong knowledge of team supervision and coaching, ability to think independently on an off-hours shift, know how and when to escalate support issues and work in tandem with the morning shift counterpart Position Description: Manage the ticket queues for the Tier 1 and Tier 2 (AWS Connect) application support team. Provide guidance and assistance to Tier 1 and Tier 2 resources as needed. Provide a daily summary (reports through the ServiceNow ITSM) to the customer and tech

Easy Apply

Full-time

$100,000 - $120,000

CCaaS Shift Lead - Afternoon Shift

Woodlawn, Maryland

•

Today

Position Description: Manage the ticket queues for the Tier 1 and Tier 2 CCaaS (AWS Connect) application support team. Provide guidance and assistance to Tier 1 and Tier 2 resources as needed. Provide a daily summary (reports through the ServiceNow ITSM) to the customer and technical leads with information on any highlights or issues that may need potentially have bigger impacts. Provide recommendations on tasks that may be handled by the Tier 1 and Tier 2 resources. Provide CCaaS 800 Number su

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Full-time, Contract, Third Party

CCaaS Shift Lead - Afternoon Shift

Woodlawn, Maryland

•

3d ago

Please Note: It is 100% Onsite Position Selected candidate must reside within two (2) hours of SSA Headquarters in Woodlawn, MD Actual work hours 2pm-10:30pm Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week. Key Required Skills: Strong knowledge of team supervision and coaching, ability to think independently on an off-hours shift, know how and when to escalate support issues and work in tandem with the morning shift counterpart Position Description: Manage the

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Contract

Salary Range: $115161 - $125161

CCaaS Shift Lead-

Woodlawn, Maryland

•

4d ago

Position Title: CCaaS Shift Lead - Afternoon Shift Location: Woodlawn, MD (On-site 5 days a week) Duration: Long term Key Required Skills: Strong knowledge of team supervision and coaching, ability to think independently on an off-hours shift, know how and when to escalate support issues and work in tandem with the morning shift counterpart. Selected candidate must reside within two (2) hours of SSA Headquarters in Woodlawn, MD Actual work hours 2pm-10:30pm Selected candidate must be willing

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Full-time, Third Party

$100,000+

Tech Product Manager (AI Scripting Engineer) - U.S. Citizen - This role sits within Optum Serves Technology Product Organization

Remote

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3d ago

Job Title: Tech Product Manager Location: Headquarters / Telecommute Classification (HR only): Exempt Non-Exempt Reports To (Title): COO Widescope Consulting and Contracting Widescope Consulting and Contracting is proud to serve our nation's military and Veterans. We support federal agencies in advancing the United States health care system and technology capacities to improve the overall health and well-being of those who serve or have served our country. JOB SUMMARY The Technology Product Ma

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Full-time

$80,000 - $100,000

Solutions Architects (Agentic AI/Salesforce)

Remote

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13d ago

Title: Solutions Architects (Agentic AI/Salesforce) REMOTE Must be a true Solutions Architectthey will reject Tech Leads, Tech Architects, Java Architects, Enterprise Arch, Integration Arch Healthcare Experience is KEY!! Insurance OR Financial experience would work as well BUT Healthcare would be IDEAL per manager Agentic AI experience in Salesforce Ecosystem is key!! Any candidates with Agent Force and Salesforce will be required. Please DO NOT send me candidates who are adding on this the

Easy Apply

Contract

$70 - $80

AI Solution Architect

Remote

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12d ago

AI Solution Architect Location : remote or Hartford, CT or Buffalo Grove, IL or Blue Bell, PA Must be a true Solutions Architectthey will reject Tech Leads, Tech Architects, Java Architects, Enterprise Arch, Integration Arch Must have Cloud and AI exp. Must have Google Cloud Platform exp. Really wants Salesforce exp. Huge plus with AgentForce 2-3 rounds of interviews. Long term contract - into next year. Approx 12-18 months New Agile Release Train in Agentic AI through Salesforce platform. D

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Contract

Depends on Experience

Cisco UC/Voice/UCCE/UCCX/PCCE Tier III Engineer

Remote

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4d ago

Cisco UC/Voice/UCCE/UCCX/PCCE Tier Engineer Working Hours: 4 - 10 hr staggered shifts as indicated on draft shift schedule for Eastern Time Zone Estimated Duration: 12-36 months Clearance: Must be able to pass a Public Trust type background check with fingerprinting and drug screening Requirements: Bachelor s degree required or equivalent experience. Five (5) years minimum experience in the Voice/Unified Communications, Unity, Unified Contact Center Enterprise (UCCE), AND Package Contact Cen

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Contract

Depends on Experience

Associate Design Development Engineer

Remote or Kansas City, Kansas

•

Today

job summary: We're seeking an Associate Design Development Engineer with a strong foundation in email marketing and a passion for design and technology. The ideal candidate has hands-on experience coding email campaigns, is proficient in Adobe InDesign and Photoshop, and is eager to explore new design software and development tools. This role involves creating dynamic print and digital communications, including emails, voice broadcasts, and SMS campaigns, by combining graphic design skills with

Contract

USD20 - USD28

Genesys Cloud Contact Center SME

Remote

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24d ago

We are hiring for a Genesys SME long term contractual job opportunity as posted below. Interested ! Please apply with your most updated resume. Title: Genesys Cloud Contact Center SME Location: Fully Remote Shift #: Mon Tues, Thurs-Fri ; 2am-12pm ET Duration: 1 yr Desired Start: June ASAP Requirements: Should be able to pass a drug screening, background check, and Public Trust Qualifications: Bachelor s degree required or equivalent experience. At least 8 years of hands-on configuration, implem

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Contract

Depends on Experience

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