Alpharetta, Georgia
•
2d ago
Responsibilities will include: Collaborate with stakeholders to understand business processes and design solutions that optimize customer and agent experiences. Stay abreast of Genesys PureCloud and Power BI updates and features to leverage new capabilities in design. Design, implement, and ensure integration and interoperability between Genesys and Power BI systems or applications IVR, Salesforce Desktop, Call Recording, Workforce Management, and other channels (chat, email, etc.) Translate
Easy Apply
Contract, Third Party
Depends on Experience