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Job Title: Major Incident Manager Location: Urbana, MD Work Schedule: Full-time Required Skills: 10+ years of experience in IT Service Management or Operations Center roles, with a minimum of 7 years in a major incident or similar leadership position.Deep understanding of ITSM frameworks including ITIL, COBIT, and their practical application in incident, problem, and availability management.Demonstrated experience in managing large-scale incidents in a complex IT environment with multiple stakeh
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