Job Description: The Application Support Specialist will review, analyze, and respond to assigned Tier 1 tickets to ensure timely response, turnaround, and resolution adhering to defined SLA metrics. Applications requiring support include Analytic Business Intelligence tools and Customer Relation Management (CRM) tools, like Pega. Works with end-users, stakeholders, and the O&M team daily via phone, email, or chat. Attends and supports both internal and external meetings that require the abilit