Our Client a Major Entertainment/Media firm located in Midtown Manhattan is seeking a IT Operations Engineering Manager. This is a hybrid role 3/4 days onsite. This is an ongoing contract with no end date and could potentially lead to full time. The IT Operations Engineering Manager role is a key leadership position within the organization. The primary responsibilities of the IT Operations Manager are to oversee the maintenance and optimization of servers, LOB applications, software, and cloud s

IT Systems Operations Manager Responsibilities: Develop comprehensive project plans outlining scope, objectives, timelines, and resource requirements. Coordinate and execute IT projects, ensuring adherence to timelines and budget constraints. Monitor project progress, identify risks, and implement mitigation strategies. Develop and implement robust incident response procedures to minimize downtime and address technical issues promptly. Work closely with key stakeholders to understand business r

Service Delivery and Operations: Manage end-to-end ITSM operations, including Incident Management, Problem Management, Change Management, Service Request Fulfillment, and Service Level Management. Monitor service performance against SLAs, ensuring timely resolution of issues and effective escalation when necessary. Oversee the configuration and optimization of ServiceNow workflows to support ITIL processes. Drive the adoption of ITIL best practices within the client environment. Client Engagemen

The Data Operations teams maintain stability and security of UMB application and analytics data, along with securing and administering tools for MDM, governance, retention, ETL/ELT, encryption, and masking, combined with maintaining or advising on the audit strength of each. The teams provide administration and availability around the clock in support of numerous UMB products ranging from on-premises applications with traditional datastores, all the way to serverless technology utilizing infrast