Please Note: 100% remote but the candidate must be from NY or nearby cities as occasional visits may be required at critical project milestones Work Hours Full time 40 hrs a week. Responsibilities: Leads the effort to define, plan, and conduct user research throughout the SDLC (beginning in the Discovery phase) and to create research guides and conduct iterative user research. Outputs from the discovery phase will include journey maps, personas, and other artifacts that will inform the desig