Remote
•
9d ago
Exp: 12+ years No C2C Key Responsibilities Escalation Management: Provide rapid response to escalated technical issues, aiming to acknowledge and provide initial support within 30 minutes Strive to resolve 90% of escalated issues within 48 hours Efficiently escalate unresolved issues to appropriate teams with clear documentation Provide initial on-call escalation support for critical infrastructure issues as needed, following established escalation procedures. Seasonal Onboarding Support: P
Easy Apply
Full-time
$100,000 - $120,000