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Coral Gables, Florida

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Today

RESPONSIBILITIES: Kforce has a client in Coral Gables, FL that is seeking an IVR Business Analyst. Responsibilities: * The IVR Business Analyst will analyze, design, and evaluate computer systems and related processes to address and satisfy business requirements * Capture, verify, and manage customer requirements, preferences, configurations & settings, and create corresponding tickets to support our development, implementation, test and deliver * As an IVR Business Analyst, you will assist in

Contract

$55 - $65 hourly

Senior IVR Engineer | Remote | Contract

Remote

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14d ago

Senior IVR Engineer | 8+ years | Remote | Government Clearance Required | Contract Walker Healthforce is seeking a Senior IVR Engineer with 8+ years of experience to support a healthcare client. This is a 4-month contract opportunity. START DATE: ASAP CORE REQUIREMENTS: Needs to be familiar with Invision Studio 2.8.0 and how to code with this version have at least 2+ years experience preferred Understands functional block calls from within Invision Knows how to code xml files Knows how to co

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Contract

Depends on Experience

NICE IVR consultant Fort Mill,SC (Charlotte)

Remote or Hybrid in Fort Mill, South Carolina

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Yesterday

Key Skills: NICE CXone (ACD, IVR, Studio, WEM, QM) Conversational AI. NICE Studio scripting & call flow design NLU integration (Dialogflow, Lex, LUIS) Telephony protocols (SIP, VoIP, WebRTC) Good to Have: Experience with omnichannel contact center solutions Familiarity with Co-Pilot and Autopilot features Exposure to cloud platforms (AWS, Azure) Knowledge of customer sentiment analysis Key Responsibilities: 1. Design and implement call flows using NICE CXone Studio, including ACD, IVR, WEM, and

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Third Party, Contract

$50 - $55

Twilio (IVR) Product Owner - Remote (Must be from EST, CST zone only) - Full-time

Remote or Hybrid in New York, New York

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Today

Role : Twilio (IVR) Product Owner Location: Remote (Needed Profiles from CST, EST only) Full-Time Technical functional Product Owner candidates with the following skills - Good exposure to database & queries and experience working on report creations Experience in gathering reporting specific business needs and translating them into US with detailed acceptance criteria for the team to work on Exposure and good understanding of end-to-end Twilio IVR an

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Full-time

IVR Tester with Bilingual

Remote

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Today

IVR Tester 12 months 100% Remote 4 positions (out of 4, need 2 bilingual) Additional Info: Know what we do: Healthcare, working on amazon connect, tell a story, if dont have connect experience, used CyaraTechnical scenarios , technical questionsCritical thinkers, ok with making mistakes, ask questions, dont need know it all.Defect management has to be very tight, tell me what you would do if had a defect from prod support, what would you do if test case failed in Cyara, how do you create a

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Contract

$50 - $55

Automation IVR QA Testers

Remote

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16d ago

Role: Automation IVR QA Testers Need QA Testers Strong with IVR Testing and Cyara - Cyara IVR call flow testing & able to write Automation Scripts. Test Management tools: qTest Cyara Postman/Soap UI Tosca AWS Connect Lambda Testing Experience with Lambda Test Automation Gitlab Strong Testing Skills Experience understanding IVR Requirements/Data Mapping and estimating work effort Experience identifying the IVR conditions for requesting test data Experience with test data submission requests, pre

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Contract

Depends on Experience

CX Architect (IVR)

Remote

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Today

Are you a passionate IT trailblazer a growth-focused, problem-solver who takes full ownership of your work, wants to collaborate & co-create with fellow IT experts, innovate, learn new skills, create new solutions & drive your career to the pinnacle of your potential? If so, you will love working with our Sales Team we are constantly innovating to create breakthrough solutions for our client s growth through a vibrant, fun team culture. Featured in CNBC, Digital Journal, Fox News & CIO Review, G

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Contract, Third Party

$60 - $65

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