Maryland
•
3d ago
CCaaS Shift Lead - Afternoon Shift Baltimore, MD Fully Onsite | Contract W2 only Description of Work: Manage the ticket queues for the Tier 1 and Tier 2 CCaaS (AWS Connect) application support team. Provide guidance and assistance to Tier 1 and Tier 2 resources as needed. Provide a daily summary (reports through the ServiceNow ITSM) to the customer and technical leads with information on any highlights or issues that may need potentially have bigger impacts. Provide recommendations on tasks tha
Easy Apply
Contract
$40 - $45