Role: The Major Incident Manager drives issues that meet the Crisis Management Criteria to resolution as well as provides thorough documentation as the Crisis takes place via the Major Outage etc and performs a post Crisis PIA. Responsibility: Should have understanding on network Technologies ( Router , Switches, wireless , Layer 1 Transport gear like fiber, optical et ) Owns, and is empowered to resolve, the major incident Ensures that incident bridge has been established Stress the customer c