Position Overview: Responsible for monitoring and supporting a multi-platform telecommunications network that includes SONET, DWDM, IP, and Ethernet technologies. This role provides in-depth support across core transport, IP, Ethernet, and voice service infrastructures. Key Responsibilities: Serve as the first line of defense for monitoring and managing core, distribution, last-mile, and customer-premise voice and data installations. Research and document remediation strategies, maintaining up-t