10 results (8 new)
10 results (8 new)
We are seeking a highly experienced Senior Tableau Developer with strong expertise in Tableau dashboard development, SQL, data analytics, observability, performance monitoring, and alerting. The consultant will be responsible for designing and developing a unified monitoring dashboard that provides real-time or near-real-time visibility into agent performance, transaction activity, response times, failures, and latency.
The ideal candidate should have hands-on experience building enterprise Tableau dashboards from multiple data sources and translating operational monitoring requirements into actionable visualizations and KPIs.
Design and develop a single consolidated Tableau dashboard providing centralized visibility across agents, conversations, and transactions.
Build interactive dashboards, reports, KPIs, scorecards, and drill-down visualizations.
Develop filters and views by agent, transaction, status, failure type, time period, and performance metrics.
Optimize Tableau workbooks and dashboards for performance and scalability.
Create dashboards suitable for both operational monitoring and management reporting.
Develop dashboards to monitor agent and transaction performance.
Track average, minimum, and maximum response times for individual conversations and transactions.
Monitor overall transaction and conversation volumes across all agents.
Identify unresponsive agents and agents experiencing performance degradation or latency.
Monitor successful, failed, pending, and timed-out transactions.
Develop trend analysis for response time, latency, failures, and transaction volume.
Identify recurring performance issues and abnormal behavior.
Implement proactive monitoring and alerting based on predefined business and technical thresholds.
Configure alerts when transaction or failure rates exceed defined limits.
Support notifications for continuous, recurring, or abnormal failures.
Monitor latency spikes and response-time degradation.
Develop visual indicators for critical, warning, and healthy agent/transaction states.
Support near-real-time monitoring to enable rapid identification of production issues.
Develop complex SQL queries to extract and transform monitoring and transaction data.
Work with relational databases, data warehouses, APIs, and other enterprise data sources.
Perform data validation, reconciliation, and quality checks.
Build efficient datasets and data models to support Tableau dashboards.
Optimize queries and data extracts for high-volume transaction environments.
Integrate data from multiple sources into a unified reporting layer.
Develop historical trends for agent performance, latency, failures, and transaction volumes.
Provide drill-down from enterprise-level KPIs to individual agents and transactions.
Identify high-performing and underperforming agents.
Create operational dashboards for support and engineering teams.
Provide actionable insights to help identify root causes of performance issues.
TechVirtue is involved in developing a wide range of solutions in finding the perfect candidate who has a strong knowledge in his/her work and suits the company's work culture. We even provide one-stop solutions ranging from software development and maintenance to expert support and advisory. Our team consists of experts who have several years of experience in staffing, recruitment, and web development. Our dedicated and motivated team makes sure to fulfill all our customers requirements.
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