Hazel Crest, IL, US • Posted 4 days ago • Updated 4 days ago
Full Time
Job Details
Skills
Computer Networking
Computer Science
Cyber Security
Disaster Recovery
Firewall
Information Technology
Information Systems
Routers
VLAN
Servers
Remote Support
Radio
Technology Integration
Virtual Private Network
Switches
Network Design
Management
Computer Networking
Computer Science
Cyber Security
Disaster Recovery
Firewall
Information Technology
Information Systems
Routers
VLAN
Servers
Remote Support
Radio
Technology Integration
Virtual Private Network
Switches
Network Design
Management
Summary
Southland Communications Center Hazel Crest, Illinois · Onsite
Deputy Director of Support Services
Posted Date:
Application Closing: . Early submissions are strongly encouraged. Selected candidates will be contacted for oral panel interviews.
Salary Range: $109,898.73–$142,686.45 (DOQ)
Southland Communications Center is a newly consolidated regional 9-1-1 Public Safety Answering Point (PSAP) formed through the merger of E-COM Dispatch Center and SouthCom Combined Dispatch Center. This unification strengthens the delivery of emergency communications by enhancing interoperability, technology integration, and operational efficiency across the Southland Cook County region of Illinois. The Center provides 9-1-1 and public safety dispatch services for the communities of Country Club Hills, East Hazel Crest, Flossmoor, Glenwood, Hazel Crest, Homewood, South Holland, Thornton, Markham, Matteson, Park Forest and Richton Park, supporting their respective emergency medical services, fire and police agencies.
The Center will operate from a new, purpose-built mission-critical facility designed to support advanced technology, improved resiliency, and future regional growth. Southland Communications Center serves multiple law enforcement and fire protection agencies with highly trained Telecommunicators, modern emergency communications systems, and a strong commitment to professionalism, reliability, and continuous improvement.
Our consolidation reflects a shared vision among our member agencies to deliver the highest standard of public safety communications that protects life, property, and responders while ensuring sustainability for the future.
Lead technology projects, manage vendor contracts and equipment replacement planning, and prepare the annual non-personnel budget for technology and support services.
Lead the response to critical system outages and maintain the Center’s Continuity of Operations Plan.
Serve as the Center’s primary FOIA Officer, oversee the employee wellness program, and serve as Deputy Director of Operations when assigned.
Minimum Qualifications
Bachelor’s degree in information technology, computer networking, cybersecurity, computer science, information systems, or a closely related technical field.
At least five years of 9-1-1 public safety communications experience, including experience in a multi-agency communications center.
At least three years in a public safety communications leadership or management role.
Hands-on experience administering and troubleshooting network infrastructure, including switches, routers, firewalls, VLANs, and VPNs.
Experience managing IT systems that support 24/7 operations, including servers, endpoint management, backups, and disaster recovery.
Experience implementing cybersecurity controls, including access management, patching, vulnerability remediation, and security incident response.
An equivalent combination of education, experience, specialized training, and certifications that provide the required knowledge, skills, and abilities may be considered.
Schedule and Emergency Response
The typical workweek is 45–48 hours. The position requires 24/7 availability for critical incidents, including nights, weekends, and holidays, except during approved leave. During a critical system failure or emergency, the Deputy Director must be able to provide immediate remote support and respond in person, generally within two hours.
Benefits
Blue Cross Blue Shield health insurance with HMO and PPO options
Dental, vision, and group life insurance
Illinois Municipal Retirement Fund (IMRF) pension
Paid vacation, personal time, and holidays
Employee Assistance Program (EAP)
Educational reimbursement
How to Apply
Email your cover letter and resume to by . Interested applicants are encouraged to apply early.
Subject Line: Deputy Director of Support Services – [Your Name]
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