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Patriot Talent Solutions

Bellevue, Washington • 3d ago

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Contract

Depends on Experience

Service Desk Manager

Patriot Talent Solutions

Oak Ridge, Tennessee • 3d ago

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Contract

Depends on Experience

Systems Engineer

Patriot Talent Solutions

Hybrid in Farragut, Tennessee • 5d ago

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Full-time

Depends on Experience

Recruiter

Patriot Talent Solutions

Jupiter, Florida • 4d ago

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Contract

Depends on Experience

Sr. Technical Project Manager

Patriot Talent Solutions

Hybrid in Maryville, Tennessee • 4d ago

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Full-time

Depends on Experience

Technical Support Analyst

Patriot Talent Solutions

Hybrid in Oak Ridge, Tennessee • 3d ago

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Contract

Depends on Experience

.Net Developer

Patriot Talent Solutions

Sevierville, Tennessee • 4d ago

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Full-time

Depends on Experience

Network Engineer

Patriot Talent Solutions

Knoxville, Tennessee • 4d ago

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Contract

Depends on Experience

AI Implementation Specialist

Patriot Talent Solutions

Remote • 4d ago

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Full-time

Depends on Experience

Senior IT Project Manager

Patriot Talent Solutions

Remote • 3d ago

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Contract

Depends on Experience

NOC Technician

Patriot Talent Solutions

Hybrid in Knoxville, Tennessee • Today

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Contract

Depends on Experience

VP of Clinical Informatics

Patriot Talent Solutions

Farragut, Tennessee • 4d ago

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Full-time

Depends on Experience

IT Engineer

Patriot Talent Solutions

Knoxville, Tennessee • 4d ago

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Full-time

Depends on Experience

Patriot Talent Solutions

Job Details

Skills

Windows
Hardware Deployment

Summary

Technical Support Technician II (Desktop Support)

Overview

We are seeking a customer-focused Technical Support Technician II to join a dynamic IT support team responsible for delivering exceptional technical support to end users across the organization. This role combines hands-on desktop support, troubleshooting, hardware deployment, and customer service in a fast-paced environment supporting critical business operations.

The ideal candidate is a proactive problem solver who enjoys helping users, resolving technical issues, and contributing to continuous improvement initiatives.

What You'll Do

Provide remote and on-site technical support for hardware, software, and end-user computing issues.
Diagnose and resolve desktop, laptop, printer, and peripheral-related problems.
Install, configure, deploy, and upgrade hardware and software systems.
Image, configure, and deploy new PCs and workstations.
Manage and resolve incidents and service requests through a ticketing system.
Support Windows operating systems and Microsoft Office applications.
Coordinate with third-party vendors and maintenance providers when needed.
Monitor and support desktop computing environments to ensure reliability and performance.
Participate in IT projects, office technology upgrades, and process improvement initiatives.
Travel occasionally to support users and offices in other locations.
Provide after-hours support during emergency situations as required.

Qualifications

Required

Experience in an IT Support, Help Desk, Desktop Support, or Technical Support role.
Strong customer service and communication skills.
Experience providing both remote and in-person technical support.
Advanced knowledge of Microsoft Windows operating systems.
Hands-on experience with Microsoft Office applications and desktop technologies.
CompTIA A+ Certification.
Ability to travel as needed.
Valid driver's license and ability to meet company driving requirements.

Preferred

Bachelor's degree in Information Technology, Computer Science, or a related field.
Experience using ServiceNow or other IT service management (ITSM) platforms.
Experience supporting enterprise desktop environments.
Familiarity with hardware deployment, imaging, and asset management processes.

What We're Looking For

Strong troubleshooting and analytical skills.
Excellent customer service mindset.
Ability to prioritize and manage multiple tasks simultaneously.
Effective communication with both technical and non-technical users.
Self-motivated and able to work independently or as part of a team.
Curiosity, creativity, and a continuous improvement mindset.

Why Join Us?

This is an opportunity to be part of a collaborative IT organization where you'll make a direct impact on employee productivity and business operations. You'll work with modern technologies, participate in meaningful projects, and help shape innovative support solutions while growing your technical skills and career.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90767798
Position Id: 2726
Posted 4 days ago

Company Info

About Patriot Talent Solutions

We launched Patriot Talent Solutions in 2014 with one main mission in mind: Connect the right people with the right companies. We don’t just want to be your recruiters, we want to be your partners and advocates. As a self-directed organization, Patriot embraces a vision of excellence, always acting in the best interest of those we serve, while pursuing business objectives in a consistent, confident, and forward-thinking way. Whether you’re looking for a career opportunity, a new employee or timely execution of an IT project, we will work with persistence and integrity to help you meet your strategic goals. When it comes to how we do business, our first goal is to leap beyond the status quo and uncover new ways to serve YOU.

Fitment

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Contact the job poster

Sophie Fox

Recruiter @ Patriot Talent Solutions

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Oak Ridge, TN | Technical Support Analyst | Full-time We are actively recruiting a Technical Support Engineer for our client in Oak Ridge, Tennessee. This is a direct hire opportunity that will require onsite work on a regular basis. This is an excellent opportunity for an early career technology professional seeking to support critical systems and end users in a collaborative environment. Must have experience with technical troubleshooting, customer support, and complex computing environments.

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Oak Ridge, TN | IT Service Desk Manager | Full-timeWe are actively recruiting an IT Service Desk Manager for our client in Oak Ridge, Tennessee. This is a full-time, direct-hire opportunity that will require working on-site in Oak Ridge five days per week. This is an excellent opportunity for an experienced IT leader to oversee enterprise service desk operations, develop a high-performing support team, and improve IT service delivery across on-premises and cloud environments. Candidates must hav

Easy Apply

Contract

Depends on Experience

Patriot Talent Solutions

Job Details

Skills

Windows
Hardware Deployment

Summary

Technical Support Technician II (Desktop Support)

Overview

The ideal candidate is a proactive problem solver who enjoys helping users, resolving technical issues, and contributing to continuous improvement initiatives.

What You'll Do

Provide remote and on-site technical support for hardware, software, and end-user computing issues.
Diagnose and resolve desktop, laptop, printer, and peripheral-related problems.
Install, configure, deploy, and upgrade hardware and software systems.
Image, configure, and deploy new PCs and workstations.
Manage and resolve incidents and service requests through a ticketing system.
Support Windows operating systems and Microsoft Office applications.
Coordinate with third-party vendors and maintenance providers when needed.
Monitor and support desktop computing environments to ensure reliability and performance.
Participate in IT projects, office technology upgrades, and process improvement initiatives.
Travel occasionally to support users and offices in other locations.
Provide after-hours support during emergency situations as required.

Qualifications

Required

Experience in an IT Support, Help Desk, Desktop Support, or Technical Support role.
Strong customer service and communication skills.
Experience providing both remote and in-person technical support.
Advanced knowledge of Microsoft Windows operating systems.
Hands-on experience with Microsoft Office applications and desktop technologies.
CompTIA A+ Certification.
Ability to travel as needed.
Valid driver's license and ability to meet company driving requirements.

Preferred

Bachelor's degree in Information Technology, Computer Science, or a related field.
Experience using ServiceNow or other IT service management (ITSM) platforms.
Experience supporting enterprise desktop environments.
Familiarity with hardware deployment, imaging, and asset management processes.

What We're Looking For

Strong troubleshooting and analytical skills.
Excellent customer service mindset.
Ability to prioritize and manage multiple tasks simultaneously.
Effective communication with both technical and non-technical users.
Self-motivated and able to work independently or as part of a team.
Curiosity, creativity, and a continuous improvement mindset.

Why Join Us?

Dice Id: 90767798
Position Id: 2726
Posted 4 days ago

Company Info

About Patriot Talent Solutions

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Sophie Fox

Recruiter @ Patriot Talent Solutions

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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End User Support-Bellevue

Skills

Summary

Technical Support Technician II (Desktop Support)

Overview

What You'll Do

Qualifications

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End User Support-Bellevue

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Job Details

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Summary

Technical Support Technician II (Desktop Support)

Overview

What You'll Do

Qualifications

Required

Preferred

What We're Looking For

Why Join Us?

Company Info

About Patriot Talent Solutions

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