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Technology Product Owner, Customer Digital Experience

Orasync Technologies Inc

Ashburn, Virginia • Today

Easy Apply

Contract

Depends on Experience

Senior AWS DevOps Engineer - Onsite

Orasync Technologies Inc

Ashburn, Virginia • Today

Easy Apply

Contract

Depends on Experience

Job Details

Skills

Agile
Business Analysis
Customer Facing
JIRA
KPI
Partnership
Product Ownership
Roadmaps
User Experience
Customer Experience
Analytics
Product Management
User Stories

Summary

Role Summary
The Technology Product Lead, Customer Digital Experience, defines and delivers digital capabilities that enhance the end-to-end customer experience across onboarding, operations, visibility, self-service, analytics, and billing. This role serves as the voice of the customer, translating business needs and customer insights into product strategies, roadmaps, and measurable outcomes.

Key Responsibilities

Define product vision, strategy, roadmaps, and success metrics.
Own and prioritize product backlogs, epics, features, and user stories.
Partner with customers, business stakeholders, UX, architecture, and engineering teams to deliver valuable digital experiences.
Drive customer-centric decision-making using data, analytics, and feedback.
Lead prioritization, scope, and trade-off decisions across initiatives.
Measure product adoption, customer satisfaction, operational efficiency, and business value.
Identify and address customer pain points throughout the customer lifecycle.

Areas of Ownership

Customer Onboarding & Implementation
Customer Identity & Access
Customer Self-Service & Operations
Space, Power & Capacity Visibility
Telemetry & Operational Insights
Billing & Commercial Experience
Customer Intelligence & Analytics
Digital Experience Platforms

Successful candidates:

Think strategically and execute effectively.
Focus on customer outcomes over feature delivery.
Use data and customer insights to drive decisions.
Navigate ambiguity and influence cross-functional teams.
Build strong partnerships across business and technology organizations.
Deliver measurable customer and business value.

Basic Qualifications

Bachelor’s degree in Technology, Engineering, Business, or a related field (or equivalent experience).
5+ years of experience in Product Management, Product Ownership, Business Analysis, or Technology Delivery.
Experience managing product roadmaps, backlogs, and Agile delivery.
Proven ability to translate business and customer needs into epics, features, and user stories.
Strong stakeholder management, communication, and decision-making skills.
Experience using data, customer feedback, and KPIs to drive product decisions.

Preferred Qualifications

8+ years of experience leading customer-facing digital products or platforms.
Experience in data center, cloud, SaaS, infrastructure, or enterprise technology environments.
Experience with customer portals, self-service platforms, operational analytics, telemetry, billing, or customer intelligence solutions.
Familiarity with Agile product management tools such as Jira, Azure DevOps, or Productboard.
Product certifications (CSPO, PSPO, SAFe) and/or MBA preferred.
Demonstrated success driving customer experience improvements and measurable business outcomes.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: PTP76G2zFpSI6sI
Position Id: 9115361
Posted 8 hours ago

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Contact the job poster

Thanzeer Mohammed

Recruiter @ Orasync Technologies Inc

View Profile

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