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Product Owner – Auto-Dialer Campaign Management

Mersoft Technology LLC

Remote • Today

Easy Apply

Contract, Third Party

Depends on Experience

Voice Product Owner

Mersoft Technology LLC

Remote • Today

Easy Apply

Contract, Third Party

Depends on Experience

Java Full Stack Developer

Mersoft Technology LLC

Pittsburgh, Pennsylvania • 7d ago

Easy Apply

Contract

Depends on Experience

Job Details

Skills

auto-dialer
outbound calling
contact center
campaign management
outbound campaign

Summary

Product Owner – Auto-Dialer Campaign Management

Role Overview

We are seeking a seasoned Product Owner with experience supporting auto-dialer and outbound campaign management solutions. This individual will be responsible for leading product and delivery efforts independently while partnering closely with an Agile Scrum team and coordinating work across multiple business and technology teams.

The ideal candidate is a strong communicator and problem solver who can translate business needs into actionable requirements, effectively manage a product backlog, and drive initiatives from requirements through implementation and production support.

Key Responsibilities

Serve as the Product Owner for auto-dialer and campaign management capabilities, providing day-to-day ownership and direction for assigned initiatives.
Partner with key business stakeholders, including Marketing, Call Center Operations, Sales, Compliance, and Technology teams, to understand business needs, define requirements, and ensure seamless campaign operations.
Gather, analyze, document, and prioritize business and functional requirements.
Translate requirements into clear, actionable user stories and acceptance criteria for Scrum teams.
Own and continuously manage the product backlog, ensuring work is appropriately prioritized based on business value, dependencies, risks, and operational needs.
Partner closely with Scrum Masters, developers, architects, and other technology resources to ensure prioritized work is ready for and consumed within the appropriate sprints.
Participate actively in Agile ceremonies, including backlog refinement, sprint planning, sprint reviews, and retrospectives.
Collaborate with QA resources to develop and execute testing strategies and confirm that delivered functionality meets defined requirements and acceptance criteria.
Plan and coordinate User Acceptance Testing (UAT) with business stakeholders, including test preparation, execution, issue resolution, and business sign-off.
Provide support for production incidents and defects, helping assess business impact, establish priorities, coordinate resolution, and communicate status to stakeholders.
Identify dependencies, risks, and potential impacts across teams and proactively drive issues to resolution.
Develop clear, professional presentation decks and supporting documentation to communicate new functionality, enhancements, process changes, results, and key decisions to business partners and leadership.
Use data and analytics to tell a compelling story, identify trends, evaluate outcomes, and support recommendations and prioritization decisions.
Maintain strong communication across business and technical teams throughout the product delivery lifecycle.

Required Qualifications

Demonstrated experience as a Product Owner, Senior Business Analyst, or similar product delivery role in an Agile environment.
Experience with auto-dialer, outbound calling, contact center, or campaign management solutions.
Strong understanding of Agile/Scrum methodology, including backlog management, user story development, acceptance criteria, sprint planning, and iterative delivery.
Proven ability to independently lead initiatives and manage multiple priorities in a complex, cross-functional environment.
Strong requirements gathering, analysis, documentation, and problem-solving skills.
Experience coordinating QA testing and business UAT.
Ability to effectively partner with both business and technical stakeholders.
Strong written, verbal, presentation, and stakeholder-management skills.
Strong analytical skills with the ability to interpret data and translate findings into a clear business narrative.
Ability to create concise, executive-ready presentations and communicate complex information to both technical and non-technical audiences.

Nice to Have

Experience with the Acqueon dialer platform.
Experience with Twilio or related communications platforms.
Experience working in the healthcare industry.
Experience supporting large-scale contact center, member/customer outreach, or sales campaign operations.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91175948
Position Id: 9121216
Posted 3 hours ago

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Contact the job poster

Jothi Prakash Subburaj

Recruiter @ Mersoft Technology LLC

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Remote

•

Today

Product Owner Auto-Dialer Campaign Management Role Overview We are seeking a seasoned Product Owner with experience supporting auto-dialer and outbound campaign management solutions. This individual will be responsible for leading product and delivery efforts independently while partnering closely with an Agile Scrum team and coordinating work across multiple business and technology teams. The ideal candidate is a strong communicator and problem solver who can translate business needs into acti

Easy Apply

Contract

Depends on Experience

Product Owner

Remote or Summit, New Jersey

•

Today

Product Owner Insurance Digital Products Location: Summit, NJ Job Type: Contract Role Overview We are seeking an experienced Product Owner to lead the strategy, discovery, definition, and delivery of digital products supporting insurance business operations. This role combines strategic product management with hands-on product ownership. You will work closely with business leaders, insurance subject-matter experts, users, architects, developers, data teams, UX, and QA to understand business chal

Easy Apply

Contract, Third Party

Product Owner

Remote

•

28d ago

Role Summary As a Senior Product Owner, you ll own how complex ideas become real, working solutions. You ll sit at the center of client strategy, product design, and engineering execution shaping requirements that drive meaningful business outcomes. This role is for someone who can translate ambiguity into clear direction while building trust with both senior clients and cross-functional teams. Your work directly impacts how our clients deliver smarter, more connected customer experiences. The

Easy Apply

Contract

Depends on Experience

Senior Product Owner – Voice AI / Contact Center AI

Remote

•

Yesterday

Job Title: Senior Product Owner Voice AI / Contact Center AI Location: Remote Duration: 6+ Months Contract Experience: 10+ Years Availability: Immediate need; candidates must be available for quick submission. Job SummaryWe are seeking an experienced Senior Product Owner to lead product discovery, strategy, and delivery for cloud-based voice platforms, Contact Center AI, and conversational AI solutions. The ideal candidate will have strong product ownership experience and hands-on knowledge of

Easy Apply

Contract, Third Party

Depends on Experience