Amazon Connect Solutions Engineer
MASH Pro Tech
Job Details
Skills
- Amazon CloudFront
- Amazon DynamoDB
- Amazon S3
- Amazon Web Services
- Amazon ECS
- Amazon EKS
- Communication
- Authentication
- Authorization
- Cloud Computing
- Cloud Security
- Enterprise Integration
- High Availability
- Incident Management
- Customer Relationship Management (CRM)
- Documentation
- Conflict Resolution
- Continuous Delivery
- Continuous Integration
- Amazon Lambda
- Amazon RDS
- OIDC
- Problem Solving
- Leadership
- Microservices
- Microsoft
- Migration
- Analytical Skill
- Analytics
- Regulatory Compliance
- Reporting
- DevOps
- Root Cause Analysis
- SSO
- Salesforce.com
- Kubernetes
- OAuth
- Software Modernization
- Stakeholder Management
- Public Sector
- Routing
- SAML
- Terraform
- IaaS
Summary
AWS Infrastructure Engineer / Amazon Connect Engineer
Sacramento, CA - 5 days onsite
Main Skill: AWS Connect or Amazon Connect
Required Technical Skills
- AWS Certified Solutions Architect (Associate or Professional) or equivalent AWS architecture certification.
- Extensive experience designing, implementing, and supporting enterprise AWS solutions.
- Strong hands-on experience with Amazon Connect and Contact Center technologies.
- Expertise with AWS services including Amazon Connect, AWS Lambda, Amazon S3, AWS IAM, Amazon RDS, Amazon DynamoDB, Amazon EKS, Amazon ECS, AWS Fargate, Amazon CloudFront, and Amazon EventBridge.
- Experience designing highly available, fault-tolerant, scalable, secure, and resilient cloud architectures.
- Experience supporting cloud infrastructure, platform engineering, application modernization, and enterprise integration initiatives.
- Experience implementing and supporting enterprise authentication and authorization solutions.
- Strong knowledge of Single Sign-On (SSO), OpenID Connect (OIDC), SAML 2.0, and OAuth 2.0.
- Experience integrating AWS services with enterprise identity providers such as Microsoft Entra ID, Okta, Ping Identity, or similar platforms.
- Strong Infrastructure as Code (IaC) experience utilizing Terraform and AWS CloudFormation.
- Experience developing and supporting CI/CD pipelines, automated deployment processes, and DevOps practices.
- Experience designing and implementing API integrations, event-driven architectures, and service-to-service integrations.
- Experience supporting containerized applications, Kubernetes platforms, microservices architectures, and cloud-native application deployments.
- Experience integrating Amazon Connect with enterprise applications, CRM platforms, APIs, reporting platforms, and data services.
- Experience configuring and supporting Amazon Connect contact flows, routing profiles, queues, agent hierarchies, voice integrations, chat integrations, and analytics capabilities.
- Experience supporting Contact Center modernization, CTI transformation, and migration from legacy contact center technologies.
- Experience replacing, modernizing, or integrating legacy Salesforce CTI environments.
- Experience supporting large-scale, high-availability production environments with mission-critical workloads.
- Experience with operational support, monitoring, logging, troubleshooting, incident response, and root cause analysis.
- Knowledge of cloud security best practices, governance, compliance, and operational controls.
- Strong analytical, problem-solving, documentation, communication, stakeholder management, and leadership skills.
- Experience supporting public-sector, government, or highly regulated environments is highly desirable.
- Dice Id: 91166674
- Position Id: 9133254
- Posted 2 days ago
Company Info
About MASH Pro Tech
Welcome to MASH Pro Tech, where innovation meets excellence. We are a leading technology solutions provider dedicated to transforming businesses through cutting-edge technology and unparalleled expertise. Our mission is to empower organizations with the tools and knowledge they need to thrive in the digital age.
Choosing MASH Pro Tech means partnering with a team that is passionate about technology and dedicated to your success. We take the time to understand your business and develop solutions that drive real results. With our extensive experience and commitment to excellence, you can trust us to deliver the best possible outcomes for your organization.
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