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Client Technologies Technician III

Lone Star College

Houston, Texas • Today

Easy Apply

Full-time

46,081 - 52,993

Job Details

Skills

Microsoft Windows
Mac
HP Self Maintainer
ITIL Foundations
Programming
Audiovisual
Computer Operation
Computer Hardware
Hardware Troubleshooting
Repair
Microsoft Certified Professional
AV

Summary

The Client Technologies Technician III will be responsible for working directly with faculty, staff and students to define PC Desktop and/or AV requirements and develop standard to ensure reasonable consistency across all supported platforms and among departments. Work with end users to identify and deliver required PC services and provide training and support to end users on computer operation and other issues. The Client Technologies Tech III will communicate with and solicit input from user communities and other teams to identify next steps. Coach/train other team members in best practices, current standards, and usage of day to day systems. This position is a member of the 24/7/365 global department.

ESSENTIAL JOB FUNCTIONS:

Support and maintain PC, peripherals and in-house audio-visual equipment as required; Operate, maintain, distribute, install, configure, repair, and upgrade PCs, printers, various audio-visual equipment, and media products while ensuring their optimal performance
Lead IT projects and provide high level technical service to the campus
Act as the go-to person in the PC Desktop, Mac, and/or AV area as required
Perform on-site analysis, diagnosis, and resolutions of complex hardware and software issues for end users
Assist customers through consultation, diagnosis, and implementation of solutions that are reasonably within the resources available and will leverage existing technologies at the College
Develop standard operating procedures and instructional videos
Work with OTS team members to improve user experience
Deploy lab environment computers and maintain software development and hardware changes to fit class needs
Monitor the ticket queue to ensure that service level agreements are being met and customers are being taken care of in a timely manner
Document technical specifications, standards, procedures, and best practices for other OTS personal and non-technical staff/customers
Responsible for other reasonable, related duties as assigned

REQUIRED QUALIFICATIONS:

High school diploma or GED and at least 4 years of related work experience, or an equivalent combination of education and experience
Experience working with clients, including effective communication skills
One additional year of work experience may be substituted for each required certification
CompTIA A+ Certification or industry recognized equivalent
Microsoft Certified Professional (MCP) and/or Microsoft Certified Solutions Associate (MCSA)

PREFERRED QUALIFICATIONS:

Associate degree
5 years of related work experience
Practical experience and specialized training; college degree, technical credentials or equivalent experience in one or more areas of IT (e.g., PC, Mac, etc.)
Advanced experience in hardware troubleshooting and repair
ITIL Foundations or industry recognized equivalent
HP Self Maintainer
LSC Leap
Crestron Certified Programmer
InfoComm/AVIXA Certified Technology Specialist - General
InfoComm/AVIXA Certified Technology Specialist - Design
InfoComm/AVIXA Certified Technology Specialist - Installation
Apple Certified Associate
JAMF Certified Technician
AV Certification

SALARY:

Hiring salary range is: $46,081 - $52,993

Please apply direclty on our Lone Star College Employment page: _APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=45372&PostingSeq=1

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX1dead2
Position Id: 45372
Posted 11 hours ago

Fitment

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Kamryn Dimas

Recruiter @ Lone Star College

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Job Details

Skills

Microsoft Windows
Mac
HP Self Maintainer
ITIL Foundations
Programming
Audiovisual
Computer Operation
Computer Hardware
Hardware Troubleshooting
Repair
Microsoft Certified Professional
AV

Summary

ESSENTIAL JOB FUNCTIONS:

Support and maintain PC, peripherals and in-house audio-visual equipment as required; Operate, maintain, distribute, install, configure, repair, and upgrade PCs, printers, various audio-visual equipment, and media products while ensuring their optimal performance
Lead IT projects and provide high level technical service to the campus
Act as the go-to person in the PC Desktop, Mac, and/or AV area as required
Perform on-site analysis, diagnosis, and resolutions of complex hardware and software issues for end users
Assist customers through consultation, diagnosis, and implementation of solutions that are reasonably within the resources available and will leverage existing technologies at the College
Develop standard operating procedures and instructional videos
Work with OTS team members to improve user experience
Deploy lab environment computers and maintain software development and hardware changes to fit class needs
Monitor the ticket queue to ensure that service level agreements are being met and customers are being taken care of in a timely manner
Document technical specifications, standards, procedures, and best practices for other OTS personal and non-technical staff/customers
Responsible for other reasonable, related duties as assigned

REQUIRED QUALIFICATIONS:

High school diploma or GED and at least 4 years of related work experience, or an equivalent combination of education and experience
Experience working with clients, including effective communication skills
One additional year of work experience may be substituted for each required certification
CompTIA A+ Certification or industry recognized equivalent
Microsoft Certified Professional (MCP) and/or Microsoft Certified Solutions Associate (MCSA)

PREFERRED QUALIFICATIONS:

Associate degree
5 years of related work experience
Practical experience and specialized training; college degree, technical credentials or equivalent experience in one or more areas of IT (e.g., PC, Mac, etc.)
Advanced experience in hardware troubleshooting and repair
ITIL Foundations or industry recognized equivalent
HP Self Maintainer
LSC Leap
Crestron Certified Programmer
InfoComm/AVIXA Certified Technology Specialist - General
InfoComm/AVIXA Certified Technology Specialist - Design
InfoComm/AVIXA Certified Technology Specialist - Installation
Apple Certified Associate
JAMF Certified Technician
AV Certification

SALARY:

Hiring salary range is: $46,081 - $52,993

Please apply direclty on our Lone Star College Employment page: _APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=45372&PostingSeq=1