Position s Contributions to Work Group:
Support the evolution of the Customer Experience, developing the CX portfolio, roadmap, and reference architecture
Interact with a cross-functional team and drive customer experience strategy and best practices to implement applications and platforms while maintaining a cohesive end-to-end experience
Participate in delivery of projects, working through the many obstacles along the way across multiple teams, roles (UI/UX designers, business analysts, product owners, etc) and organizations through diligent planning, attention to detail, communications, and efficient decision making
Strong passion and hands-on technical experience
Support the production of concept service designs and/or participate in the creation of artifacts by domain architects and implement personas, journey maps, storyboards, etc.
Utilize exceptional problem-solving skills to work through difficult challenges and identify executable solutions
Effectively collaborate with other eBusiness CX architects, technical architects and data/content owners to define elements needed to deliver the experience
Stay current with innovative improvements/processes available in the larger world of experience design
Typical task breakdown:
Typical groups this position will interact with include business partners responsible for individual elements of a customers experience (product groups, content area, etc) as well as vendors hired by these business partners.
In addition, this position may work directly with dealers and end customers.
These interactions stretch across the entirety of Client s business model and organization.
This position may have direct relationships with Global Product Owners (GPO), Marketing/Product Support Managers, and Directors of various organizations, both internal and external.
The position is challenged to identify problems quickly and correctly, some which may not be obvious.
The incumbent solves problems by determining the best course of action, within departmental guidelines, from many existing solutions.
Communications for needed investments, architectural changes, or business needs is critical to ensure solutions can be created to deliver the best experience possible.
Team Structure
o Main workspace is with 2-3 other UX Designers and reporting to product owner and working with development leads (front end and back end).
Required Qualifications:
o Top 4 Skills: Proficient in Figma, asks insightful questions, effective communication, willingness to collaborate
o At least 3+ years UX Design experience
o Preference will be given to candidates who have proven experience designing complex solutions for complete digital environments
o 3 years of experience with design tools such as Figma (required 1+ years), Sketch and other UX/UI software
o Comfortable working autonomously with product and engineering teams
(Desired)
o 3+ year exp designing complex systems or applications
