Integrated Eligibility Trainer SNAP / TANF / HHS

We are seeking an experienced Integrated Eligibility Trainer to support a large-scale government technology modernization project in Mississippi. This individual will deliver instructor-led training to state agency employees on a new Integrated Eligibility System (IES), supporting public assistance programs such as SNAP, TANF, Child Care, and related Health & Human Services programs.

The ideal candidate has hands-on experience with public benefits or eligibility programs, strong classroom facilitation skills, and the ability to effectively train end users on system functionality and business processes.

*This role is remote for candidates in the state of Mississippi with occassional travel*

Key Responsibilities

• Deliver engaging, instructor-led classroom training to state agency employees and stakeholders.

• Train end users on integrated eligibility systems, workflows, and public assistance program processes.

• Facilitate training related to SNAP, TANF, Child Care, Appeals & Hearings, and other HHS programs.

• Participate in train-the-trainer sessions, system education, and curriculum preparation.

• Explain complex system functionality, policies, and procedures to audiences with varying technical experience.

• Support end-user readiness and adoption during a large-scale system implementation.

• Collaborate with project teams to ensure consistent and effective training delivery.

Required Qualifications

• Experience delivering instructor-led training, classroom instruction, or facilitated training sessions.

• Knowledge or experience with Integrated Eligibility Systems, SNAP, TANF, Medicaid eligibility, Child Care, or other public assistance programs.

• Strong presentation, communication, and classroom facilitation skills.

• Ability to quickly learn new software applications, eligibility workflows, and training materials.

• Ability to travel to designated Mississippi training locations.

Preferred Qualifications

• Previous experience training eligibility workers, caseworkers, or government agency employees.

• Experience supporting Integrated Eligibility System implementations or modernization projects.

• Background working with state government or Health & Human Services agencies.

• Experience delivering end-user training during enterprise software implementations.