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Description
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The Managed Services / Bus Apps Operations Lead is responsible for leading end-to-end delivery, strategy, and optimization of various Business Applications across Commercial, Quality, R&D, and Corporate domains within the life sciences industry. This role combines technical architecture expertise, client engagement leadership, and managed services delivery to support emerging biopharma and mid-sized pharmaceutical organizations.
Key Responsibilities
1. Veeva Vault Strategy & Architecture
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Lead the design, configuration, and optimization of Veeva Vault applications including:
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Define scalable architecture and implementation strategies to improve deployment timelines and operational efficiency
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Drive innovation initiatives (e.g., accelerators, AI-enabled use cases) to enhance platform value
2. Corporate/Enabling Functions Domain Expertise
3. Client Engagement & Delivery Leadership
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Manage a portfolio of life sciences clients across therapeutic areas such as oncology, neuroscience, and rare diseases
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Serve as a trusted advisor to business stakeholders, translating regulatory and commercial requirements into technical solutions
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Lead cross-functional delivery teams (onshore/offshore) and ensure high-quality project execution
3. Managed Services & Operations
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Oversee managed services delivery including ticketing workflows, SLAs, and support models
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Optimize internal processes using tools such as Jira to improve service efficiency and governance
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Ensure ongoing system performance, user adoption, and continuous improvement
4. Business Development & SOW Management
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Partner with leadership to:
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Scope new opportunities
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Estimate project budgets and timelines
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Develop Statements of Work (SOWs)
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Support client expansion and account growth initiatives
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Collaborate with strategic partners (e.g., Veeva, Agiloft)
5. Compliance, Validation & GxP
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Ensure all implementations adhere to GxP validation standards
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Lead validation activities including:
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Requirements documentation
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Traceability matrices
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UAT, PQ, and system testing
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Maintain audit readiness and regulatory compliance
6. Team Leadership & Mentorship
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Lead and mentor business analysts, consultants, and technical teams
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Manage performance evaluations and career development
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Foster a collaborative, high-performing delivery culture
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Top Skills
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Required Qualifications
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Bachelor’s or Master’s degree in Biomedical Sciences, Life Sciences, or related field
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8+ years of experience in life sciences consulting, business analysis, or Veeva Vault implementation
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Deep expertise across Veeva Vault ecosystem (Commercial, Quality, and R&D modules)
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Strong understanding of GxP validation and regulatory compliance
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Proven experience leading cross-functional and global delivery teams
Preferred Qualifications
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Veeva Vault System Administrator Certification
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Experience with Agile tools (e.g., Jira) and enterprise platforms (Coupa, Agiloft, Salesforce CRM, NetSuite)
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Exposure to AI/GenAI use cases in life sciences or commercial operations
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Strong background in client relationship management and business development
Key Skills
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Veeva Vault Configuration & Architecture
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Business Analysis & Requirements Gathering
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GxP Validation & Compliance
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Client Engagement & Stakeholder Management
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Managed Services Delivery
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Leadership & Team Development
Why This Role
This role is ideal for a results-driven leader passionate about advancing life sciences technology solutions, driving operational excellence, and delivering impactful outcomes for biopharma clients.
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