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AI & Automation Solutions Engineer

ForwardIT

Remote • Today

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Contract

Depends on Experience

Google Ads Campaign Manager / Subject Matter Expert (SME)

ForwardIT

Remote • Today

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Contract

Depends on Experience

AI & Automation Solutions Sales Executive

ForwardIT

Remote • Today

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Contract

Depends on Experience

Job Details

Skills

Artificial Intelligence
Large Language Models (LLMs)
LangChain
JavaScript
Prompt Engineering
Orchestration
Programming Languages
Twilio
Python
API
Voice AI
Workflow
workflow automation
n8n

Summary

ForwardIT is seeking an experienced AI & Automation Solutions Engineer to design, develop, integrate, and deploy AI-powered business solutions for commercial clients.

The ideal candidate has hands-on experience building production-ready AI agents, automating business workflows, and integrating AI solutions with existing business applications.

We are specifically seeking a builder with real-world implementation experience, not someone whose experience is limited to using AI tools or creating basic demonstrations.

Key Responsibilities

Design, develop, test, and deploy AI agents and automated workflows.
Build AI-powered voice agents, SMS agents, chatbots, and customer service automation solutions.
Develop automation solutions for lead qualification, appointment scheduling, customer communications, and business operations.
Integrate AI solutions with CRM platforms, scheduling applications, databases, and third-party APIs.
Evaluate client workflows and identify opportunities for automation.
Develop scalable, reliable, and secure AI solutions.
Troubleshoot technical issues and optimize deployed solutions.
Collaborate with sales and business development teams during technical discovery and solution demonstrations.
Document technical architecture, integrations, deployment processes, and ongoing support requirements.
Monitor and improve AI solution performance, accuracy, and reliability.

Required Qualifications

3+ years of software engineering, automation engineering, or related technical development experience.
Demonstrated hands-on experience designing and deploying AI-powered solutions.
Experience building AI agents, including voice, SMS, or conversational agents.
Strong proficiency in Python, JavaScript, or similar programming languages.
Experience integrating REST APIs, webhooks, and third-party business applications.
Hands-on experience with workflow automation platforms such as n8n, Make, Zapier, or Microsoft Power Automate.
Experience working with large language models (LLMs) and AI APIs.
Understanding of prompt engineering, agent orchestration, and error handling.
Ability to translate business requirements into working technical solutions.
Experience testing, deploying, maintaining, and troubleshooting production applications.

Preferred Qualifications

Experience with OpenAI APIs, Azure AI, Anthropic, or similar AI platforms.
Experience with voice AI platforms such as Vapi, Retell AI, or ElevenLabs.
Experience with Twilio or other voice and SMS communication APIs.
Familiarity with LangChain, LangGraph, or similar agent development frameworks.
Experience with CRM integrations, including HubSpot, Salesforce, or GoHighLevel.
Knowledge of cloud environments such as Azure, AWS, or Google Cloud.
Experience with retrieval-augmented generation (RAG), vector databases, and data integrations.
Familiarity with AI security, data privacy, and production monitoring.

What Success Looks Like

Successful deployment of functional AI and automation solutions for clients.
Reliable integrations between AI systems and business applications.
Measurable reductions in manual work and operational inefficiencies.
Solutions that are scalable, maintainable, and aligned with client business goals.

Application Requirements

Applicants should provide a resume and a brief summary of AI or automation solutions they have personally built and deployed, including:

Types of agents developed (voice, SMS, chatbot, or workflow automation).
Platforms, programming languages, and integrations used.
Business functions the solutions supported.
Number of solutions deployed and whether they are currently used in production.

To Apply: Submit your resume with specific examples of completed AI and automation implementations.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: PTPCig6uWi6tZsO
Position Id: 9128342
Posted 9 hours ago

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Contact the job poster

Ebony Barker

Recruiter @ ForwardIT

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