Summary:
We are seeking an experienced Desktop Support Technician to provide technical assistance for end-user hardware, applications, operating systems, and network connectivity. The ideal candidate will have strong troubleshooting, analytical, and customer service skills.
Key Responsibilities:
Troubleshoot, configure, and install desktop hardware and software.
Support Microsoft 365, Windows, Active Directory, and ticketing systems.
Resolve end-user incidents involving passwords, accounts, browsers, Adobe Reader, computers, and internet connectivity.
Set up equipment for employees and image computers using various deployment methods.
Install and perform minor repairs on computers, printers, and peripherals.
Troubleshoot networking infrastructure, including IDF/MDF environments, switches, routers, and wireless access points.
Document issues and communicate solutions clearly and professionally.
Required Qualifications:
At least 5 years of experience supporting hardware, software, and networks.
Experience supporting Windows operating systems and Microsoft Office/Microsoft 365.
Proficiency in PC and printer configuration.
Strong networking and problem-solving skills.
Excellent customer service, verbal communication, and active listening skills.
Strong attention to detail and the ability to meet deadlines.
Interested candidates may reply with their updated resume and availability.
