L1/L2 IT Systems Engineer
Remote / Hybrid | Long Island & NYC Metro Area | Full-Time
Build Your Career Beyond the Help Desk
Are you a motivated IT professional who enjoys solving complex technical challenges, learning new technologies, and finding smarter ways to get things done?
Are you looking for an opportunity where you’re not simply resolving support tickets all day, but also contributing to infrastructure projects, cybersecurity initiatives, automation development, and emerging AI technologies?
AllSector Technology is looking for a versatile, resourceful, and forward-thinking L1/L2 IT Systems Engineer to join our growing team.
This isn’t your typical help desk position.
While providing exceptional technical support is a core responsibility, you’ll also have the opportunity to work with enterprise-class IT management platforms, participate in client infrastructure projects, contribute to internal technology initiatives, and help shape the tools and processes we use to deliver managed IT services.
As the Managed Services Provider (MSP) industry continues to evolve, AllSector Technology is evolving with it. We’re investing in automation, artificial intelligence, cybersecurity, and the development of our own technology solutions.
We’re looking for someone who wants to evolve alongside us.
Who We Are
AllSector Technology is an established Managed IT Services Provider supporting organizations throughout Long Island and the New York metropolitan area.
We specialize in delivering comprehensive IT support, cloud solutions, infrastructure management, cybersecurity, and technology consulting services to organizations across multiple industries, including healthcare, nonprofit, education, and professional services.
Our team works with a broad range of client environments, from everyday endpoint support to sophisticated enterprise infrastructure, cloud migrations, network security, and systems modernization.
We believe that great engineers never stop learning, and we strive to provide an environment where curiosity, initiative, and professional growth are encouraged.
What You’ll Be Doing
Technical Support & Client Services
- Provide Level 1 and Level 2 remote technical support to end users across multiple client environments.
- Troubleshoot Windows 10/11, Microsoft 365, Exchange Online, Outlook, Teams, SharePoint, OneDrive, and other business applications.
- Support Active Directory, Microsoft Entra ID, Microsoft Intune, Windows Server, and endpoint management environments.
- Diagnose and resolve hardware, software, networking, VPN, printing, and connectivity issues.
- Respond to service desk tickets, monitoring alerts, and client requests while maintaining excellent communication and customer service.
- Document troubleshooting procedures, resolutions, and client configurations using our IT documentation platforms.
- Escalate complex issues when appropriate while collaborating with senior technical resources.
Infrastructure Projects & Client Engagements
- Assist with customer infrastructure deployments, upgrades, migrations, and modernization projects.
- Participate in Microsoft 365 migrations, Intune deployments, workstation rollouts, and cloud adoption initiatives.
- Support networking, firewall, wireless, VPN, virtualization, and server infrastructure projects.
- Assist with endpoint security deployments, vulnerability remediation, and cybersecurity improvements.
- Work alongside experienced engineers and technical leadership on both small-scale and enterprise-level projects.
Enterprise IT Management & Monitoring Platforms
You’ll gain hands-on experience with a broad ecosystem of professional IT management, monitoring, security, and automation platforms, including:
- ConnectWise Automate – Remote monitoring, management, scripting, and endpoint automation.
- ConnectWise Manage – Professional services automation, service desk operations, and client management.
- IT Glue – IT documentation, knowledge management, and infrastructure records.
- Liongard – Automated IT documentation, configuration monitoring, and change visibility.
- Auvik – Network discovery, monitoring, troubleshooting, and infrastructure visibility.
- – Advanced MSP workflow automation and integrations.
- Microsoft Intune & Entra ID – Modern endpoint management, identity, and device security.
- Microsoft Azure – Cloud infrastructure, services, and administration.
- SentinelOne, Microsoft Defender, and other security platforms – Endpoint protection, monitoring, and threat response.
- Additional enterprise IT management, backup, security, and infrastructure platforms.
Previous experience with every platform is not expected. We’re looking for someone with a solid technical foundation and the enthusiasm to learn.
Automation, Artificial Intelligence & Innovation
One of the exciting aspects of joining AllSector Technology is the opportunity to contribute to initiatives that go beyond traditional managed IT services.
As part of our ongoing technology evolution, you’ll have opportunities to:
- Explore and work with AI-powered tools, platforms, and emerging technologies.
- Assist with developing, testing, and refining IT automation workflows.
- Contribute to PowerShell scripts and automated processes that improve service delivery and operational efficiency.
- Help identify repetitive tasks that can be streamlined or eliminated through automation.
- Participate in improving endpoint management, monitoring, security, and operational best practices.
- Gain exposure to Microsoft Copilot, AI-assisted development tools, and modern automation platforms.
- Collaborate with technical leadership on evaluating and implementing new technologies.
Internal Product Development & Testing
AllSector Technology also develops proprietary software tools, integrations, and management solutions designed to enhance the capabilities of the platforms we use.
Depending on your interests and technical abilities, you’ll have opportunities to:
- Participate in beta testing and quality assurance of internally developed software products.
- Help identify bugs, usability issues, and opportunities for product improvements.
- Assist with testing new features, integrations, and automation capabilities.
- Provide feedback based on real-world technical support and client experiences.
- Contribute ideas toward the design and refinement of new tools and solutions.
You don’t need to be a software developer to contribute. We value practical technical experience, creativity, attention to detail, and the ability to recognize opportunities for improvement.
What We’re Looking For
We’re seeking someone who is technically capable, dependable, adaptable, and genuinely interested in advancing their career.
Required Skills & Qualifications
- Experience providing Level 1 and/or Level 2 IT support in a professional environment.
- Strong working knowledge of Windows 10/11 and Microsoft 365.
- Familiarity with Active Directory, Microsoft Entra ID, and Windows-based environments.
- Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, and wireless connectivity.
- Ability to troubleshoot hardware, software, and connectivity issues independently.
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities and work effectively in a remote team environment.
- A customer-focused attitude and commitment to delivering high-quality service.
- Willingness to learn new technologies, adapt to changing requirements, and take ownership of challenges.
Preferred Skills & Experience
- Previous experience working for an MSP or IT services organization.
- Experience with ConnectWise Automate, ConnectWise Manage, or similar RMM/PSA platforms.
- Familiarity with IT Glue, Liongard, Auvik, or similar management tools.
- Experience supporting Microsoft Intune, Autopilot, Azure, and Microsoft 365 environments.
- Exposure to SonicWall firewalls, VPN technologies, and network infrastructure.
- Familiarity with VMware, Hyper-V, and Windows Server administration.
- Experience with endpoint security platforms and cybersecurity best practices.
- PowerShell scripting or basic automation experience.
- Familiarity with AI tools, workflow automation, or software testing.
- Microsoft, CompTIA, or other relevant technical certifications.
We recognize that great engineers come from different backgrounds. You don’t need to check every box to be considered.
What Makes This Opportunity Different?
More Than Just Support Tickets
You’ll be involved in a variety of technical responsibilities, from resolving day-to-day support challenges to assisting with cloud migrations, security initiatives, infrastructure deployments, and internal development projects.
Access to Enterprise Technology
Work with an extensive portfolio of enterprise IT management, monitoring, automation, and cybersecurity platforms used by modern MSPs.
Training, Partner Programs & Professional Development
Gain access to technical resources, vendor partner programs, training opportunities, and professional development resources available through AllSector’s technology partnerships.
You’ll have opportunities to expand your expertise, pursue relevant certifications, and develop skills across multiple technology disciplines.
Exposure to AI & Automation
Get hands-on exposure to the tools and technologies shaping the future of managed IT services, including AI-assisted workflows, scripting, orchestration, and intelligent automation.
A Voice in How We Operate
We encourage team members to contribute ideas, recommend improvements, challenge inefficient processes, and help develop better ways of delivering IT services.
Work Directly With Experienced Technical Leadership
As part of a close-knit technical team, you’ll have opportunities to collaborate directly with senior engineers and company leadership, gaining valuable insight into technical decision-making, infrastructure design, and service delivery.
Room to Grow
We value initiative, continuous learning, and versatility. This position provides opportunities to expand your technical responsibilities and develop expertise in areas that align with your interests and abilities.
Work Location & Schedule
Primarily Remote / Work From Home
This is a full-time position offering the flexibility to work primarily from home.
While most daily support responsibilities are performed remotely, occasional on-site visits to client offices will be required based on support needs and project engagements.
Our clients are located throughout:
- Nassau County
- Suffolk County
- Queens
- Brooklyn
- The Bronx
- Manhattan / New York City
Candidates must reside within reasonable traveling distance of these areas and be available for on-site client support when necessary.
The Ideal Candidate
We’re not simply looking for someone who knows how to troubleshoot a computer.
We’re looking for someone who is curious, resourceful, resilient, and motivated to become a better engineer.
Someone who enjoys investigating problems, embraces new technologies, takes pride in helping others, and understands that the IT industry is constantly changing.
Someone who sees automation and AI as opportunities to improve the way we work.
And most importantly, someone who wants to be part of a team where their contributions matter.
Ready to Take the Next Step?
If you’re looking for an opportunity to expand your technical knowledge, work with diverse technologies, participate in exciting projects, and grow alongside an innovative Managed IT Services Provider, we’d love to hear from you.
Please contact us either through Dice.com or by directly sending your resume in an email to
Join AllSector Technology and help us shape the next generation of managed IT services.
