Sr. ITSM Process Specialist, Problem Management (Hybrid) We have an immediate need for a contract Sr. ITSM Process Specialist, Problem Management to join one of the nation s largest independent automotive parts retailers. The Sr. ITSM Process Specialist is responsible for working with Process Managers and stakeholders to identify improvement opportunities and bring understanding and discipline to these processes through quality control, training, and documentation. Location: Scottsdale, AZ (Hybr