Responsibilities for Help Desk Technician Manage Help Desk tickets in a timely and efficient manner Monitor and response quickly and efficiently to customer issues via phone, email, and computer chat Provide customer assistanceand communicate any pending or unresolved issues to direct report each day Document all customer interactions in the ticketing system Run diagnostics to resolve customer reported issues Escalate issues to the next Tier based on level of difficulty Install, make changes, an
<>DescriptionEVOTEK is North America's premier enabler of secure digital business focused on innovation. With an integrated set of technical domains, including data center, network, security, cloud, and communications, EVOTEK provides a cohesive approach to digital initiatives while driving business impact. In addition to technical solutions, EVOTEK offers advisory services and strategic sourcing to help bridge the gap between IT and business, reducing functional silos and facilitating alignment
Global Technology Solutions Group (GTSG) is a 35-year-old consulting services company focused on Mainframe systems since our inception. We are seeking a systems programmer with excellent IBM NetView experience in a complex environment as well as working knowledge of competitive mainframe network management and automation products. Experience with NetMaster is also preferred. Anticipated activities and skills include: Installing and configuring IBM NetViewBroad ISV experience, especially with reg
This position will focus on delivering projects in the field of platform technologies including data center rationalizing (DCR) studies/opportunity assessments, server/storage/data center consolidation business case and assessments. Key Responsibilities may include: The position will require strong client facing skills and consulting experience. The candidate will operate in both a functional Project manager capacity for existing/ongoing data center rationalization projects, and as engineering s
