help desk management Jobs

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Help Desk Manager

Robert Half

•

Boise, Idaho, USA

Full-time

Description We are looking for an experienced Help Desk Manager to lead and enhance IT support services for a dynamic team in Boise, Idaho. This role involves providing strategic direction and hands-on leadership to ensure efficient and effective end-user support across the organization. The ideal candidate will excel in managing IT operations, implementing best practices, and fostering a collaborative environment for both users and technical staff. Responsibilities: Oversee and lead IT support
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Posted 6 days ago | Updated 6 hours ago

NOC Operator / Helpdesk Support

CherryRoad Technologies Inc.

•

McLean, Virginia, USA

Full-time

CherryRoad has recently built a new Network Operations Center (NOC) to manage daily operations of our rapidly growing Managed Services Division. We are looking for an enthusiastic, motivated and experienced individual who will be responsible for NOC operations. Responsibilities Include: Monitor data center infrastructure and networks to ensure system availability. Develop and maintain runbooks and troubleshooting procedures for client support. Follow troubleshooting procedures in an effort to re
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Posted 2 days ago | Updated 9 hours ago

Program Manager

Decisionpoint Corporation

•

Washington, District of Columbia, USA

Full-time

Overview DecisionPoint Corporation is seeking a Program Manager to lead and manage the Tier 2 and Tier 3 end-user support services for the USDA Customer Experience Center (CEC). This role will oversee IT service delivery to ensure efficient support, meeting USDA's needs for customer service, incident response, change management, and hardware support. The position will be based on-site at designated USDA facilities to facilitate close collaboration and seamless service delivery. Duties & Responsi
Posted 41 days ago | Updated 6 hours ago

Help Desk Engineer

Motion Recruitment Partners, LLC

•

Waltham, Massachusetts, USA

Full-time

A cutting edge security company that services major event spaces all over the US (including Fenway Park) is doing a major overhaul of equipment internally and looking to hire a Help Desk Engineer to help with Tier I Help Desk tasks and laptop imaging on Windows/Mac over the next 3-6 weeks. The role is 5 days onsite in Waltham, so this person must be able to provide transportation to and from work. Contract Duration: 3-6 weeks Required Skills & Experience At least 1 year of experience doing help
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Posted 5 hours ago

Helpdesk Analyst - Detroit, MI

Digital Technology Solutions

•

Detroit, Michigan, USA

Contract

DTS is looking for experienced Helpdesk Analyst for our Direct Client position based in Detroit, MI Top Skills & Years of Experience: Bachelor's degree in information technology, Business Administration or related discipline.Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational environment.Basic knowledge of Windows and macOS operating systems.Experience with remote desktop tools, call management and helpdesk software.CompTIA A+, Microsoft
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Posted 15 hours ago

Help Desk Manager

Beacon Hill

•

Boston, Massachusetts, USA

Full-time

Help Desk Manager compensation: $120K A professional services organization specializing in IT consulting is currently seeking a Help Desk Manager to join their team. POSITION RESPONSIBILITIES Manage and supervise the help desk support Implement office policies and procedures Ensure compliance with policies and procedures Respond to and resolve high-priority calls for support Set specific customer service KPIs REQUIREMENTS Experience supervising tasks related to managing a service desk Ability t
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Posted 7 days ago | Updated 2 hours ago

Help Desk Technician

Morph Enterprise LLC

•

Golden, Colorado, USA

Contract

Qualifications for Help Desk Technician Experience working in a help desk environmentFlexibility to work a variety of shifts with minimal noticeMust have reliable transportationMust be able to pass a background checkProficiency with Windows, Linux, and IOS computersExcellent oral and written communication skillsDetail oriented and highly organized to keep tickets in orderAbility to remain calm and professional in stressful situationsResourcefulness and quick-thinking nature to troubleshoot new a
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Posted 3 days ago

IT Specialist (Helpdesk / Contract to Hire)

Odesus

•

San Jose, California, USA

Contract

Odesus is a premier IT consulting company specializing in project staff augmentation. For over 20 years, Odesus has been the go-to company providing top quality IT consultants. Our client in San Jose, CA is actively seeking an IT Specialist to join their team! The role is contract to hire and will also require 5 days a week, onsite in the office. Candidates must be local and be able to work on a W2 basis. Ideal candidates will be someone who has 5-7 years of experience in providing helpdesk leve
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Posted 6 days ago

HIT - Epic Help Desk Technician

Randstad Digital

•

Rancho Cordova, California, USA

Contract

job summary: Our client is looking for an Epic Help Desk Technician for a 4 month contract in Rancho Cordova, CA starting in mid-June 2025 Our client is helping another hospital system merge with their Epic platform and needs support answering tickets from both hospital entities regarding Epic-specific issues. Support will be most specifically using the AMBULATORY module. You will be answering "how to" questions or working on escalations within the modules. This is specifically end-user support
Posted 4 days ago | Updated moments ago

Desktop Support ( Helpdesk)

ClifyX

•

Boston, Massachusetts, USA

Contract

Position: Desktop Support( IT Technician)Location: Boston MA (Day1 onsite)Job Type-Contract Job DescriptionSoftware installation.Troubleshoot, repair, and maintain software applications & infrastructure.Handle escalations from the helpdesk for application support, including in-house, third-party applications, and market data applications.Provide support for operating system drivers, software, and firmware.Assist users with home connections and work-from-home setups Ensure compliance with Morgan
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Posted 12 days ago | Updated 3 days ago

IT Helpdesk Technician (Bilingual Japanese)

Cloud Destinations LLC

•

Houston, Texas, USA

Contract

Seeking Bilingual (Japanese/English) IT Helpdesk Technician at Houston, TX. 1-2 years of experience working for a Japanese company in US is required.Will perform day-to-day support for PC and mobile-related problems including support for Tokyo executives, executive assistants, and Japanese managers.Required skill / experience: Must have Helpdesk support / troubleshooting, ability to troubleshoot and resolve desktop, laptop, tablet, mobile devices, printers, monitors, and connectivity issues.Will
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Posted 19 days ago

Help Desk

Dexian DISYS

•

Washington, District of Columbia, USA

Contract

ITS Client Services (ITSCS) prides itself on enabling and delivering IT support to staff whose global mandate is to help reduce extreme poverty and promote shared prosperity. This includes providing support to clients both at headquarters (HQ) and in country offices (CO) through a wide range of job duties including IT support and troubleshooting of provisioned hardware, software and applications, IT client training and outreach,direct desk side/remote support, virtual walk-ins, virtual meeting s
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Posted 3 days ago | Updated 2 hours ago

Bilingual Helpdesk Technician (Japanese and English)

NTT DATA Americas, Inc

•

Houston, Texas, USA

Contract

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. NTT Data's client is currently seeking a Bilingual Helpdesk Technician to join their team in Houston (US-TX), United States (US). Job Description Seeking Bilingual (Japanese/English) IT Helpdesk Technician at Houston, TX. 1+years of experience working for a Japanese company in US is required. Will p
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Posted 17 days ago | Updated 4 hours ago

Help Desk Analyst

Kollasoft Inc.

•

Phoenix, Arizona, USA

Contract

100% on-site. Staffing the Help Desk to take calls, resolve issues, and log the transactions into our ticketing system. This includes -providing customer service support, including answering calls, determining the scope of a customer s problem, initiating and/or maintaining problem tickets and Incident Reports (IRs) using an on-line incident management system, and intermediate troubleshooting and resolution/escalation; Further details can be shared later.
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Posted 11 days ago

IT Help Desk Manager

Sharp Infotech Inc.

•

Minneapolis, Minnesota, USA

Third Party, Contract

Primary Responsibilities/Essential Functions Manage and lead a team of IT helpdesk technicians, providing guidance, coaching, and support to ensure high performance and productivity.Develop and implement onboarding and offboarding processes, ensuring smooth transitions for new hires and departures, including provisioning and deprovisioning of accounts, hardware, and software.Oversee access management processes, including user account creation, permissions management, and access reviews, to ensur
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Posted 25 days ago

IT Helpdesk

Dexian Signature Consultants

•

Des Moines, Iowa, USA

Contract

Job Summary: Dexian is seeking a IT Help-Desk for an opportunity with a client located in Des Moines, IA. Responsibilities: General IT Help Desk support including phone support, walk-up troubleshooting, and meeting room support May assist with special projects or off-phone work as experience and team needs evolve Rotation expected for walk-up and meeting room support alongside other team members Requirements: ServiceNow, Azure, Office 365, Active Directory, Windows OS, Citrix Desktop Director M
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Posted 21 days ago | Updated 2 hours ago

Help Desk Analyst

Dunhill Professional Search

•

Arlington, Virginia, USA

Full-time

Help Desk Analyst Secret Clearance Required We are looking for a candidate that has a knack for clear communication, a patient demeanor, and experience in a fast-paced technical support environment to work fully remote supporting a program working with the Army. Job Description: Your daily responsibilities will include addressing a wide range of incidents and managing service requests through the ServiceNow ticketing platform. This position requires a proactive approach to problem-solving and
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Posted 6 days ago | Updated 2 hours ago

Helpdesk Technician - Denver, CO

Highspring

•

Denver, Colorado, USA

Contract

Job Description: We are seeking a dedicated and experienced Helpdesk Support Specialist to join our team. This on-site role requires a candidate with strong AV troubleshooting skills and the ability to provide comprehensive IT support. The ideal candidate will have a proven track record in IT support and be comfortable working independently as the sole IT support on site. Key Responsibilities: - Provide on-site IT support for our client's Denver office. - Troubleshoot and resolve issues relate
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Posted 3 days ago | Updated 2 hours ago

IT Helpdesk - California - Local only

Geopaq Logic

•

Irvine, California, USA

Full-time

Job Title: Helpdesk Consultant Location: Irvine, CA (Onsite) Duration: Fulltime/Permanent position Experience: 10+ Years of experience we have an immediate need to fill a helpdesk/service desk role. This would be lead level, someone who is presentable to senior management/owners
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Posted 6 days ago

Helpdesk Support Specialist (Smyrna, GA - 100% onsite)

Activesoft, Inc.

•

Smyrna, Georgia, USA

Contract

Helpdesk Support Specialist 4-months contract -5 days/week onsite in Smyrna, GA - 100% onsite Description: Microsoft Office Suite (Excel, Word, etc.) Windows 10, Active Directory VMware Horizon, thin clients (Stratodesk, Wyse, IGEL) Exchange, file/print servers, PC/laptop/printer support Mobile devices (Android), password resets, and network connectivity We're Looking For Someone Who: Brings a positive attitude and proactive mindset Is reliable, organized, and thrives in a hands-on support role
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Posted 4 days ago | Updated 15 hours ago