contact center Jobs in austin, tx

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Contact Center Platform Project Manager

ClifyX

•

Austin, Texas, USA

Third Party, Contract

Job Title: Contact Center Platform Project ManagerLocation: Austin, TXDuration: 12+ Month Contract JOB DESCRIPTION: We are looking for a seasoned project manager who has managed (single handedly or with other PMs) highly cross functional projects across multiple years of delivery.It is required that they have managed a project, prepared project plans, communicated & managed risk registers independently.Here are the key qualifications that are needed Min 5 years of PM experience (Waterfall + Ag
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Posted 20 days ago | Updated 17 days ago

Contact Center Platform Project Manager - CCTech - Engagement Engineering - 124732

PTR Global

•

Austin, Texas, USA

Full-time

Location: Austin, TX On-Site We are looking for a seasoned project manager who has managed (single handedly or with other PMs) highly cross functional projects across multiple years of delivery. It is required that they have managed a project, prepared project plans, communicated & managed risk registers independently. Here are the key qualifications that are needed Min 5 years of PM experience (Waterfall + Agile/Scrum) Must have contact center experience. Genesys solutions experience is a nice
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Posted 9 days ago | Updated 2 hours ago

Contact Center

Nityo Infotech Corporation

•

Austin, Texas, USA

Contract, Third Party

Hello My name is Shahaed Majeed Lone and I am a Staffing Specialist at Nityo Infotech.I am reaching out to you on an exciting job opportunity with one of our clients. Title: contact center Project manager Location: Austin and Sunnyvale Client: Apple Job Type: Contract 5 years of relevant experience, with at least 3 years of experience directly in implementing and management of contact center projects Genesys solutions experience is mandatory. Strong background in contact center system support
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Posted 57 days ago | Updated 6 days ago

Contact Center Engineer with Genesys Engage - 122515

PTR Global

•

Austin, Texas, USA

Full-time

Genesys Engage Routing Engineer Onsite at Austin, TX Hybrid 3 days on-site and 2 days remote. We are looking to add a resource for the Genesys Routing team. This person should have had routing experience in the past. Our preference would be to have this resource available in Austin Responsibilities include: - Act as the technical lead for the CCTech routing team - Work with the Apple business teams and routing team to arrive at appropriate designs to meet project objectives - Work in a very dyn
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Posted 58 days ago | Updated 2 hours ago

Google Cloud Contact Center AI (CCAI)

Federal Soft Systems Inc.

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Remote

Contract

Conversational Developer CCAI Remote Contract Strong proficiency in Java, JavaScript, .NET, C#, HTML, SQL, and Python. Experience with Google Cloud Platform (Google Cloud Platform) services, including Dialogflow CX, Agent Assist, and other relevant AI/ML technologies. Solid understanding of Natural Language Processing (NLP) concepts and their application in conversational AI. Experience with designing and developing conversational flows for chatbots and virtual agents. Excellent problem-solving
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Posted 13 hours ago | Updated 9 hours ago

Senior Contact Center Developer

ISite Technologies Inc

•

Remote or McLean, Virginia, USA

Contract

Role: Senior Contact Center Developer Location: McLean, VA, USA (Remote) As a senior Contact Center Developer, you will be responsible for the analysis, design, develop, and test complex Self-Service applications using Genesys Cloud and AWS platforms for large MMIS (Medicaid Management Information System) systems with minimal supervision. As part of the team, you will have the opportunity to shape scalable, high-performing contact center applications, improve operational efficiencies, and enable
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Posted 8 days ago

Senior Contact Center Developer

ISite Technologies Inc

•

Remote

Contract

Design, develop, and test complex Self-Service applications using Genesys Cloud and AWS platforms. Build and implement Genesys bots and AWS Lex bots for enhanced self-service capabilities. Develop and integrate Chat functionality for web portals. Integrate with the evoBrix X Medicaid platform using REST and SOAP APIs. Evaluate and understand highly complex interrelationships and effects among programs, interfacing applications, and platforms. Design call routing and messaging solutions for seaml
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Posted 8 days ago

Staff System Engineer - Contact Center Voice Technologies

General Motors

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Remote or Warren, Michigan, USA

Full-time

Job Description Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to onsite three times per week. The Role In this role, you will be responsible for developing, architecting, and supporting Nice CXone voice systems to enhance our Contact Center voice technologies. As we transition from an on-premises solution to a cloud-based environment, your expertise will play a crucial role in ensuring a seamless and effective migration, optimizing perfo
Posted 5 days ago | Updated 6 hours ago

Senior Director, IT Service Desk (Contact Center) Hybrid

Kaiser Permanente

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Remote or Corona, California, USA

Full-time

Description: This person must reside in a state where Kaiser Permanente does business. This includes CA, OR, WA, CO, HI, MD, VA, DC, GA. Job Summary: In addition to the responsibilities listed below, this Senior Director position is also responsible for leading and overseeing 24/7 IT Service Desk operations, ensuring the delivery of high-quality support for applications, infrastructure, and systems across the organization. This role will focus on achieving first contact resolution, managing del
Posted 3 days ago | Updated 6 hours ago

IVR(Interactive Voice Response) Lead Engineer

Vings Technologies

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Austin, Texas, USA

Third Party, Contract

Excellent Communication and Leadership Skills and IVR are mandatory. Key Responsibilities: Lead Engineer: Oversee the entire IVR / Cases development lifecycle, from project planning and scoping to implementation and maintenance.Design: Collaborate with stakeholders to define IVR requirements and create detailed design specifications.Authoring/Development: Develop IVR / Cases applications using Google Cloud Platform tools and technologies, such as Dialogflow and Contact Center & JavaOperational
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Posted 8 days ago | Updated 2 days ago

IVR Developer - Amazon Connect Contact Center - 100% REMOTE

Zeektek

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Remote

Contract

We have a 6 month contract to hire for an AWS Connect Developer who is fluent in Spanish. Spanish is required for the development with IVR's and Lex Chatbot. The position is 100% remote. day to day responsibilities:Participate in the design, development and delivery of solutions on IVR solutionDevelop efficient and high-performance call flowsCreate unit tests to maximize code coverage and cover end to end business scenariosSupport existing architecture and codeDocuments call flows and design as
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Posted 60+ days ago | Updated 24 days ago

Service Delivery and Operations (Ops) Talent (HR) Service Desk

APN Consulting Inc

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Remote

Contract

Direct Client requirement Title: Service Delivery and Operations (Ops) Talent (HR) Service Desk Location: Remote Type: 3 Months Contract with Possibility extn Description The Service Delivery and Operations (Ops) Talent (HR) Service Desk is responsible for serving as a subject matter expert for Benefits, Leaves, Payroll and Talent that involves providing customers with a resolution on first contact while providing distinctive customer experience. The Senior Representative is expected to accurate
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Posted 15 days ago | Updated moments ago

Senior Amazon Connect Consultant

Critical River, Inc.

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Remote

Contract

Title:Amazon Connect Consultant Location: Remote Duration: 6+Months Job Description: Amazon Development with Amazon Connect experience. Must know the architecture of the application and be able to speak to it in depth and possible surrounding contributory Amazon apps/services. Translate customer requirements into contact center design, leveraging best practices and provide Optimized solutions. Design and lead Implementation of Amazon Connect processes including new/modifications to the applicati
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Posted 58 days ago | Updated 2 days ago

Director - Inbound Sales and Retention Operations Support

Ampcus Inc

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Remote

Full-time

Greetings from Ampcus! Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Client: Health Insurance Provider Title: Director Service Optimization Duration: 3 Months | CTH Work Location: 100% Remote Key Responsibilities / Technical Skills: - Hybrid but primarily remote role. Resource is required to travel to Baltimore, MD - Canton 1 - 2 times per quarter. (Travel
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Posted 14 days ago

AMAZON CONNECT - JAVA

Caspex Corporation

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Remote

Contract

Position : Senior Engineer(amazon Connect) Location: Chevy chase ,MD ::Remote Skill set: Strong Java application development experience, AWS ,amazon Connect , contact center , Lenes etc. Job Description: Experience with Amazon Connect including Contact Flows, Security Profiles, Routing Profiles, Queues, Quick ConnectsExperience with Amazon Web Services including Lambda, Lex, S3, DynamoDB, API Gateway, Step Functions, CloudWatchAdvanced experience using multiple programming languages including N
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Posted 60+ days ago | Updated 24 days ago

Java Technical Architect with Webex

Cognier Inc

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Remote

Contract

Hi, Job Title : Java Technical Architect // Contact centre Architect Location : Remote JD: Need Exp on Contact Centre , webex, RCA and Program Management Develop and manage the program roadmap and ensure the alignment of the overall design with application requirements and industry best practices. Provide technical leadership and guidance to development teams, ensuring that solutions are delivered to the highest standards. Analyze and optimize applications for performance, scalability, and cost