call center Jobs in charlotte, nc

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Call Center agent

Seneca Resources, LLC

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Remote

Full-time

This position includes the following: - Answering incoming phone calls in a fast paced environment - Resolving Tier 1 level issues - Reviewing taxpayer accounts - Verifying, gathering and simultaneously updating key information - Educating taxpayers of online resources and current tax policies - Submitting requests for payment arrangements - Documenting actions taken into multiple systems - Participating in all team engagement activities - Meeting performance expectations Skills Required: - Str
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Posted 9 days ago

Call Center Software Engineer (IVR, Cxone)

HireBlazer

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Remote

Contract

Role: Call Center Software Engineer (IVR, Cxone) Location: Remote USA Travel: up to 10% Duration: 12 Month Contract Summary: The team works on migrating from on premises systems to the cloud or cloud to cloud in this case CXone. Strong skills in Studio, scripting. The work this team does often involves customization for large enterprise Clients. Please let me know if you want to chat in more detail. We are hiring a Software Engineer to join our team and support Cloud Contact Center platfo
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Posted 7 days ago | Updated 13 hours ago

IVR BA - Spanish

NodeLogix

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Charlotte, North Carolina, USA

Contract

Bill Rate/Salary Conversion: $50/HR ON W2 Location: Charlotte, NC 4x/week onsite Contract Length: Through EOY 2025 and likely beyond USC/Visa: W2 only Must be able to convert with our client and not require sponsorship Why is this REQ open? Team expansion due to working on Spanish language bots in the IVR Top Requirements: BA experience (3-5 years) IVR experience preferred, chat bot experience ok (conversational platform) Fluent in Spanish language UAT testing experience can write test scr
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Posted 9 days ago | Updated 1 day ago

Sr Data Analyst - CXD (Advanced Analytics)

Vanguard

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Charlotte, North Carolina, USA

Full-time

Vanguard is hiring Data Analysts in our Client Experience and Digital (CXD) group. This team focuses on driving results through advanced analytics supporting Web Channel, Automation and Digitization, Wealth Management and Financial Planning, Conversational Channels (Chatbot, Voicebox, etc.), Call Center Technology (call routing and agent support technology), and our Profile and Account Settings Team all in support of our Personal Investor Technology area. In this role you will l everage analytic
Posted 58 days ago | Updated 7 hours ago

Service Desk consultant - 100% REMOTE ( within USA) - 12 Months

ERPA

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Remote

Contract

Role: Service Desk Consultant Location: 100% Remote Duration: 12 Months Call Center experience Help desk or call center technical Support High school diploma or GED required. Ability to type 40+ WPM Experience with ServiceNow, Salesforce, or similar ticketing systems.
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Posted 13 hours ago

Customer Service Representative

Vertex Group

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Remote

Contract

Customer Service Representative with French Speaking Remote French Speaking - $20.00 PW Address: 12 Harbor Park Dr, Port Washington, NY 11050, United States Must Complete an internet speed test: and the UPDATED Prescreen Questions- Please attach prescreen and speedtest to the resume!* 1. This is a temporary remote position. Candidates who are selected should be prepared to travel to the PW office in the future when directed. If the distance candidates would have to commute is more than one ho
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Posted 8 hours ago

IT Service Desk Consultant

eBusiness Solutions, Inc.

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Remote

Contract, Third Party

One of our clients in the government domain is looking for an IT Service Desk Consultant with prior Tech support experience who can handle phone calls and emails from users, solving problems related to computer software, website navigation, login issues, and other technical issues. IT Service Desk Consultant Remote Long Term Contract Rate: $18/hr on W2 Max (without benefits) Candidates must be able to provide their own laptop/computer, USB headset, and a consistent Internet connection. Responsib
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Posted 13 hours ago

Service Desk position - Fully Remote

Edi Matrix LLC

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Remote

Contract

Candidate must be able to provide their own laptop/computer, USB headset, and a consistent internet connection. Required to have a dedicated workspace at home and be able to work from home without distractions. Receive phone calls and emails from users having problems with using computer software, website navigation, log in issues, and other related technical issues. Escalate issues in accordance with defined procedures. Assist users through problem solving steps. Use available tools and resour
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Posted 13 hours ago | Updated 9 hours ago

Jr Service Desk-100% Remote

Edi Matrix LLC

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Remote

Contract

Job Description: Candidate must be able to provide their own laptop/computer, USB headset, and a consistent internet connection. Required to have a dedicated workspace at home and be able to work from home without distractions. Receive phone calls and emails from users having problems with using computer software, website navigation, log in issues, and other related technical issues. Escalate issues in accordance with defined procedures. Assist users through problem solving steps. Use available
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Posted 13 hours ago | Updated 13 hours ago

Contact Center Business Development Executive

Data Network

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Remote

Full-time

Job Summary: The Business Development Executive (Sales Hunter) is responsible for driving new business acquisition and establishing strong relationships with prospective clients. Focused on selling tech-driven CX solutions, this role targets organizations looking to enhance their contact center operations through innovative technologies or outsourcing solutions. The ideal candidate brings a proven track record in selling either technology solutions for contact centers or BPO services, coupled wi
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Posted 16 days ago

Manhattan OMS Consultant

Talent Groups

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Remote

Full-time

Skills Required MAO (Manhattan Active Omni) with Development Experience including Configuration and Google Cloud Platform / AWS with Java experience.MAO (Manhattan Active Omni) with Development Experience including Configuration and Test automation experience with tools like Selenium. Job Description: We are seeking a highly skilled Manhattan OMS Resource with a strong background in direct-to-consumer processes, distributed order management, supply chain, and fulfillment operations. The ideal c
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Posted 10 days ago

Cisco, UCCE, QCI, VOIP - Telecom Senior Network Specialist (Remote)

Mercy

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Remote or Chesterfield, Missouri, USA

Full-time

We're a Little Different Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its "Top 100 Places to Work." Overview: Cisco, UCCE, QCI, VOIP - Telecom Senior Network Specialist Position can be done Remot
Posted 30 days ago | Updated 4 days ago

IT Help Desk Analyst 1 (day shift) - HYBRID (2 days per week onsite)

Trinity Health

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Remote or Livonia, Michigan, USA

Full-time

Employment Type: Full timeShift: Description: At least 2 days per week on-site required, in either Livonia, Michigan, or New Town Square, Pennsylvania. **NOTE: The majority of this work will be in a high volume call center style environment. **Preferred Skills: Service Now, Microsoft O365 suite, Azure, and Multi-factor authentication. Under general supervision is responsible for providing the single point of customer contact, support or resolution of basic inquiries, requests, and problems
Posted 6 days ago | Updated 7 hours ago

CXone Data Integration Consultant

Kforce Technology Staffing

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Remote or West Valley City, Utah, USA

Contract, Third Party

RESPONSIBILITIES: Kforce has a client that is seeking a CXzone Data Integration Consultant in West Valley City, UT. Overview: Our client has recently transitioned from Databricks/Tableau to a Snowflake + Sigma data stack and is seeking a skilled consultant to lead the integration of NICE CXone data into Snowflake and help build dashboards in Sigma that replicate existing operational reporting. You will play a mission-critical role in unifying CXone contact center metrics with enterprise reporti
Posted 8 days ago | Updated moments ago

IT Help Desk Analyst 1 (evening shift) - HYBRID (2 days per week onsite)

Trinity Health

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Remote or Livonia, Michigan, USA

Full-time

Employment Type: Full timeShift: Description: At least 2 days per week on-site required, in either Livonia, Michigan, or New Town Square, Pennsylvania. **NOTE: The majority of this work will be in a high volume call center style environment. **Preferred Skills: Service Now, Microsoft O365 suite, Azure, and Multi-factor authentication. Under general supervision is responsible for providing the single point of customer contact, support or resolution of basic inquiries, requests, and problems
Posted 23 days ago | Updated 7 hours ago

Senior Staff Technical Support Engineer (Hybrid)

Stryker

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Remote or Fort Wayne, Indiana, USA

Full-time

Work Flexibility: Hybrid As a Senior Staff Technical Support Engineer, you will be working in a dynamic, fast-paced environment, ensuring Stryker's Vocera solutions are properly and effectively deployed. You will use your technical expertise to investigate issues, research solutions, craft solutions, and deliver excellent customer service via telephone, e-mail, and the web. This is not a call center; our support team works together to take on technical challenges and provide a positive experien
Posted 60+ days ago | Updated 7 hours ago

Senior Technical Support Engineer (Hybrid)

Stryker

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Remote or Fort Wayne, Indiana, USA

Full-time

Work Flexibility: Hybrid As a Senior Technical Support Engineer, you will be working in a dynamic, fast-paced environment, ensuring Stryker's Vocera solutions are properly and effectively deployed. You will use your technical expertise to investigate issues, research solutions, create win-win outcomes, and deliver excellent customer service via telephone, e-mail and the web. This is not a call center; our support team works together to take on technical challenges and provide a positive experie
Posted 4 days ago | Updated 7 hours ago

Voice Technology, Strategy & Analytics Manager

Allstate Insurance Company

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Texas, USA

Full-time

At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers' evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Voice Technology, Strategy & Analytics Manager is resp
Posted 27 days ago | Updated 7 hours ago

Senior Workforce Forecasting and Reporting Analyst

College Board

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US

Full-time

Senior Forecasting and Reporting Analyst Division: Operations Location: Remote Type: Full time About the Team College Board's Operations division is a best-in-class digital assessment delivery and customer engagement function that supports millions of students and thousands of test centers, annually. The Operations team is also leading exciting work to advance customer experience through the use of innovative solutions, products and technology to enhance the end-to-end delivery of digital ass
Posted 42 days ago | Updated 4 hours ago

Applications Analyst, Senior

Document Storage Systems Inc

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Remote or Florida, USA

Full-time

Job Details Job Location: REMOTE POSITION - Anywhere, FL Position Type: Full Time Education Level: 4 Year Degree Salary Range: Undisclosed Travel Percentage: Road Warrior Job Shift: Day Job Category: Professional Services Description DSS, Inc. is a leading health information software development and systems integration company, offering services and solutions utilized daily by thousands of clinicians and administrative staff across both public and private sectors nationwide. We are currently
Posted 23 days ago | Updated 4 hours ago