My client is at an exciting time of growth and expansion and looking to bring on board a talented Network/Systems Manager. This person will be responsible for leading managing and organizing the Networking department. Located in the western suburbs of Chicago, my client will offer an excellent compensation package with a hybrid schedule. This is a Direct Hire position. Not a remote job Manage and monitor IT projects and activities related to the IT Network Systems department in a timely manne
Responsibilities for Help Desk Technician Manage Help Desk tickets in a timely and efficient manner Monitor and response quickly and efficiently to customer issues via phone, email, and computer chat Provide customer assistanceand communicate any pending or unresolved issues to direct report each day Document all customer interactions in the ticketing system Run diagnostics to resolve customer reported issues Escalate issues to the next Tier based on level of difficulty Install, make changes, an
